Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Front Desk and Customer Relations Skills

By: Tom Associates Training  

Lagos State, Nigeria

06 - 08 Apr, 2016  3 days

Follow Event

  

NGN 115,500

This training exposes the participants to:

  • How to develop a personal attitude for excellent service
  • Making the front desk/reception areas a desirable marketing office
  • Contributing to the building of customer service into a culture
  • Acquiring the skills for great human relations management
  • Appreciating the key role of Attitudes
  • Handling telephone communication effectively
  • Handling customer complaints professionally

Course Contents

Day One

  • Developing and Reflecting a Love of the Role
  • Reception Procedures and Processes

Day Two

  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Make Waiting Enjoyable!
  • Handling Difficult Visitors Successfully

Day Three

  • Corporate Dressing and Grooming
  • Keeping Notes on People - Contact Management”
  • Career Enhancement for Front Desk Personnel
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Apr 06 - 08 Apr, 2016
NGN 115,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Advanced Office Management and Administrative Skills Advanced Office Management and Administrative Skills

5 days, 05 - 09 Jun, 2017 

2017-06-05 12:06:00
Lagos State, Nigeria

Tom Associates Training

To excel as a Senior Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your ...

Incident Investigation and Reporting Incident Investigation and Reporting

2 day, 03 - 04 Aug, 2017 

2017-08-03 12:08:00
Lagos State, Nigeria

Tom Associates Training

The purpose of this incident/hazard reporting course is to practice the process of ascertaining root causes of the incidents/hazards. The course will deliver five significant values:  Provide ...

Basic Management Process: Early Stage Managers Development Programme Basic Management Process: Early Stage Managers Development Programme

3 days, 19 - 21 Apr, 2017 

2017-04-19 12:04:00
Lagos State, Nigeria

Tom Associates Training

A three-day programme with which to charge young management-hopefuls to man special functions that can move them to higher managerial positions. The course will define management skills and ...

Workforce Harmony and Excellent Collaboration Workforce Harmony and Excellent Collaboration

3 days, 27 - 29 Nov, 2017 

2017-11-27 12:11:00
Lagos State, Nigeria

Tom Associates Training

This programme is developed around Seven Key Collaboration Lessons for a harmonious workplace, namely: Avoid unreasonable or arbitrary positions Avoid letting prejudices show through Avoid ...