This training exposes the participants to:
- How to develop a personal attitude for excellent service
- Making the front desk/reception areas a desirable marketing office
- Contributing to the building of customer service into a culture
- Acquiring the skills for great human relations management
- Appreciating the key role of Attitudes
- Handling telephone communication effectively
- Handling customer complaints professionally
- Developing and Reflecting a Love of the Role
- Reception Procedures and Processes
- Telephone Handling and Telephone Manners
- Listening and Questioning Skills
- Make Waiting Enjoyable!
- Handling Difficult Visitors Successfully
- Corporate Dressing and Grooming
- Keeping Notes on People - Contact Management”
- Career Enhancement for Front Desk Personnel
|5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos.
Registration: 8.30 - 9.00 a.m.
Class Session: 9.00 - 4.00 p.m.
||Apr 06 - 08 Apr, 2016
Discount of 5% to 3-4 participants from same organization.
Discount of 10% to 5 or more participants from same organization.