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Front Desk and Customer Relations Skills

By: Tom Associates Training  

Lagos State, Nigeria

17 - 19 Aug, 2016  3 days

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NGN 115,500

This training exposes the participants to:

  • How to develop a personal attitude for excellent service
  • Making the front desk/reception areas a desirable marketing office
  • Contributing to the building of customer service into a culture
  • Acquiring the skills for great human relations management
  • Appreciating the key role of Attitudes
  • Handling telephone communication effectively
  • Handling customer complaints professionally

Course Contents

Day One

  • Developing and Reflecting a Love of the Role
  • Reception Procedures and Processes

Day Two

  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Make Waiting Enjoyable!
  • Handling Difficult Visitors Successfully

Day Three

  • Corporate Dressing and Grooming
  • Keeping Notes on People - Contact Management”
  • Career Enhancement for Front Desk Personnel
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Aug 17 - 19 Aug, 2016
NGN 115,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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