Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Front Desk and Customer Relations Skills

By: Tom Associates  

Lagos State, Nigeria

02 - 04 Nov, 2016  3 days

Follow Event

  

NGN 115,500

This training exposes the participants to:

  • How to develop a personal attitude for excellent service
  • Making the front desk/reception areas a desirable marketing office
  • Contributing to the building of customer service into a culture
  • Acquiring the skills for great human relations management
  • Appreciating the key role of Attitudes
  • Handling telephone communication effectively
  • Handling customer complaints professionally

Course Contents

Day One

  • Developing and Reflecting a Love of the Role
  • Reception Procedures and Processes

Day Two

  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Make Waiting Enjoyable!
  • Handling Difficult Visitors Successfully

Day Three

  • Corporate Dressing and Grooming
  • Keeping Notes on People - Contact Management”
  • Career Enhancement for Front Desk Personnel
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Nov 02 - 04 Nov, 2016
NGN 115,500.00(VAT Inclusive)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
NST PPC Advert
Related Courses
Talent Optimization Course Talent Optimization Course

4 days, 04 - 07 Sep, 2018 

2018-09-04 12:09:00
Lagos State, Nigeria

Tom Associates

Successful organizations, both public and private, are recognizing that the employee assessment and selection process must be viewed as part of a larger, inter-connected talent management strategy; a ...

Stores Keeping and Inventory Management Course Stores Keeping and Inventory Management Course

3 days, 11 - 13 Jul, 2018 

2018-07-11 12:07:00
Lagos State, Nigeria

Tom Associates

Efficient warehouse operations do the followings: Understand the strategic importance of stores keeping and inventory management for company profitability Provide timely customer service to ...

Banking Services and Marketing Strategies Workshop Banking Services and Marketing Strategies Workshop

3 days, 01 - 03 Aug, 2018 

2018-08-01 12:08:00
Lagos State, Nigeria

Tom Associates

Banks offer the similar products and services mostly. What distinguishes one bank from another therefore will be the quality and uniqueness of services rendered, plus the marketing strategies ...

Intenal Audit Course Intenal Audit Course

4 days, 11 - 14 Dec, 2018 

2018-12-11 12:12:00
Lagos State, Nigeria

Tom Associates

Course Contents DAY ONE Review and Appraisal of Operations  Compliance with policies, plans and procedures Safeguard of assets Detection and prevention of frauds Economical and efficient use of ...