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Responding to Conflict: Strategies for Improved Communication

By: Budding Heights Development Company

Lagos State, Nigeria

14 - 18 Mar, 2016  5 days

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NGN 150,000

Be the voice of reason and resolve workplace conflict.

Discover how to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations.  Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives.

Learning Objectives

  • Recognize and assess the various causes of conflict
  • Express emotions in intelligent and influential ways
  • Identify your own conflict style and how to adapt it effectively around others
  • Give and receive criticism in ways that build positive relationships
  • Increase listening skills to diminish conflict and improve communication
  • Enhance your assertiveness skills and express your views more concisely in order solve problems effectively

Course Benefits

  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict - in order to manage it effectively
  • Identify your own conflict style and how to manage yourself
  • Clearer communications can lead to improved teamwork and morale

Course Features

  • Brainstorm activities to encourage involvement of everyone for creative problem solving
  • Hands-on activities to engage participants in demonstrating skills
  • Self-assessment for insight into individual behavior and how you work with others
Best Western Starfire Hotel, 128 Joel Ogunnaike Street, GRA Ikeja, Lagos Mar 14 - 18 Mar, 2016
NGN 150,000.00
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+234 810 495 1079, +234 701 881 7970