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Effective People Management using Emotional Intelligence

By: London Management Centre

United Kingdom

14 - 18 Nov, 2016  5 days

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GBP 3,650

Successful interpersonal skills are vital if organizations are to perform at their best, through bringing together the energy, skills, judgment and commitment of their staff. This training course is designed to provide delegates with essential management skills and a strong understanding of Emotional Intelligence. It will enable delegates to adopt a positive approach to dealing with challenging people, winning cooperation and developing staff to increase overall performance.

Who should attend?

This intuitive course is designed for managers, executives and individuals with management responsibilities, whose success depends on managing people successfully through clear communication and a cooperative attitude.

  • Appreciating the importance of leading and developing people for business success
  • Determine your own personal style profile
  • Gain insight into the strengths and limitations of your profile
  • Use behavioral clues to determine others’ personal styles
  • Emotional Intelligence
  • Defining Emotional Intelligence
  • Using Emotional Intelligence to enhance personal effectiveness 
  • Emotional Intelligence in the context of business environment
  • Managing negative emotions
  • Developing empathy
  • Achieving business goals through Emotional Intelligence 
  • Maintaining effective relationships
  • Improving persuasion and diplomacy skills in relationships with line management
  • Conflict resolution
  • Identifying methods and techniques of applying assertiveness effectively 
  • Performance Management
  • Assessment, appraisal and feedback
  • Addressing poor performance
  • Coaching 
  • People development planning
  • Identifying development needs and linking it to organizational performance
  • Agreeing development objectives
  • Creating development plans
London Management Centre, 92 Seymour Pl, Marylebone, London W1H 2NJ Nov 14 - 18 Nov, 2016
GBP 3,650.00
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