Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Managing the Front Office and Customer Relations Training

By: Fontini Consulting Ltd

Abuja FCT, Nigeria

18 - 21 May, 2021  4 days

Follow Event

  

NGN 255,000

Venue: Lap New World Hotel Abuja

The  front office personnel shape the perception of the public about your organisation. This course aims to provide front office staff with the right attitudes, skills and knowledge to make every customer contact positive and memorable. Delegates will have the opportunity to improve their skills through role play case studies and practical exercise to enable them return confidence to the workplace ready to satisfy their customers

Learning Objectives

Participants will

  • Acquire friendly, welcoming, ready to help attitude
  • Be gate “opener” rather than “gate keeper”
  • Become more aware of front office roles in organisation success.
  • Handle enquiries in a customer friendly manner
  • Competently attend to complaints
  • Conduct themselves in a professional manner
  • Making customers fee special and valued
  • Taking responsibility for complete customers satisfaction
  • Managing impressions face to face and on the phone
  • Putting customer first

Learning Contents

  • The power of positive attitude
  • Self- esteem and confidence
  • Types of customers and how to satisfy them
  • Psychology of customer service
  • Understanding human emotions
  • Customer service cycle
  • Customer relations rules
  • Identifying moments of truth
  • The reception process
  • Customer empathy
  • Empathic listening
  • Working under pressure
  • Business etiquette
  • Creating a professional image
  • Going the extra mile
  • A.S.A.P model of resolving customer complaints
  • Creating satisfaction out of dissatisfaction

Who Should Attend?

All personnel with first contact with customers – customer relation officers, secretary/receptionists, security officers and cashiers

 

Lap New World Hotel Abuja May 18 - 21 May, 2021
NGN 255,000.00(Abuja)
(Convert Currency)

Dr. Francis okereke 08035062583

A distinguished team of Facilitators who are eminently qualified professionals

Related Courses

Electrical Equipment and Safety: Operation, Control, Maintenance and Troubleshooting Course Electrical Equipment and Safety: Operation, Control, Maintenance and Troubleshooting Course

3 days, 28 - 30 Apr, 2021 

2021-04-28 12:04:00 2021-04-28 12:04:00
Lagos State, Nigeria

Fontini Consulting Ltd

Why Attend This course covers the theoretical and practical operation of common electrical equipment and components, as well as provides participants with the necessary knowledge and skills to ...

International Public Accounting Standard (IPSAS) International Public Accounting Standard (IPSAS)

5 days, 20 - 24 Sep, 2021 

2021-09-20 12:09:00 2021-09-20 12:09:00
Kenya

Fontini Consulting Ltd

IPSAS have been developed to enhance the quality, consistency, and transparency of public sector financial reporting worldwide. Issued by the International Public Sector Accounting Standards Board ...

Best Practice In Corporate Internal Auditing and Fraud Control Best Practice In Corporate Internal Auditing and Fraud Control

4 days, 23 - 26 Nov, 2021 

2021-11-23 12:11:00 2021-11-23 12:11:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

The workshop will highlight current trends and practices in corporate in internal auditing. Issues to be discussed include: The wider scope of roles and responsibilities of a modern internal ...

Effective Budgeting and Budgetary Control  Strategies Workshop Effective Budgeting and Budgetary Control Strategies Workshop

4 days, 26 - 29 Apr, 2021 

2021-04-26 12:04:00 2021-04-26 12:04:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

The main objective of this workshop is to update the relevant personnel on the emerging trends and technique required for Effective Budgeting and Budgetary Control in Public and Private Sectors. ...