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Excellent Customer Service Training

By: Inline Premier

Lagos State, Nigeria

20 - 21 Feb, 2016  2 day

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NGN 40,000

This training aims to achieve the following for every participant

  • Understand how their role is instrumental in delivering a high performance customer focused environment
  • Realign their customer situations.
  • Clearly understand the attitude, skills and knowledge required to be a professional customer care representative
  • Understand the importance of measuring and benchmarking service and the value of a lost customer
  • Create stronger connections with customer and enhance their personal communication through understanding the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions.
  • Understand the opportunity that exists in developing increased lifetime value from even the most challenging situation

Who is this for?

  • Entrepreneurs
  • Front desk officers
  • Call center officers
  • Business Managers
  • Sales officers
  • Anyone that relates with customers
Ikeja, Lagos Feb 20 - 21 Feb, 2016
NGN 40,000.00
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