This training aims to achieve the following for every participant
Understand how their role is instrumental in delivering a high performance customer focused environment
Realign their customer situations.
Clearly understand the attitude, skills and knowledge required to be a professional customer care representative
Understand the importance of measuring and benchmarking service and the value of a lost customer
Create stronger connections with customer and enhance their personal communication through understanding the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions.
Understand the opportunity that exists in developing increased lifetime value from even the most challenging situation