This training aims to achieve the following for every participant
- Understand how their role is instrumental in delivering a high performance customer focused environment
- Realign their customer situations.
- Clearly understand the attitude, skills and knowledge required to be a professional customer care representative
- Understand the importance of measuring and benchmarking service and the value of a lost customer
- Create stronger connections with customer and enhance their personal communication through understanding the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions.
- Understand the opportunity that exists in developing increased lifetime value from even the most challenging situation
Who is this for?
- Front desk officers
- Call center officers
- Business Managers
- Sales officers
- Anyone that relates with customers