Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence: (The Moment Of Truth)

By: Human Capital Associates

Lagos State, Nigeria

04 - 05 Apr, 2016  2 day

Follow Event

  

NGN 60,500

In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customer’s needs, intense competition, and the pace of change.

Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgment - they fill out a mental “report card” on the way they are treated. Each report card is a “moment of truth”.

Organizations that provide satisfying services and quality products will always be remembered and rewarded in the following ways: Improved Customer Retention, Increased Business Growth, and Enhanced Self and Organizational Image.

Ostra Hall & Hotel, Off Jobi Fele Way Opp. NNPC Gas Station, CBD Alausa, Ikeja Lagos Apr 04 - 05 Apr, 2016
NGN 60,500.00(Group Discount Available)
(Convert Currency)

234802917049, 2348051365946, 23468933608

Sam Obisesan - M.Sc., MNIM - A seasoned banker with over two decades of post graduation experience gained from Union Bank and Intercontinental Bank Plc. He left the banking industry as a training manager. He will bring his experience to bear of this programme.
Related Courses
Job Evaluation and Workforce Development Job Evaluation and Workforce Development

3 days, 28 - 30 Jun, 2017 

2017-06-28 12:06:00
Lagos State, Nigeria

Human Capital Associates

Job evaluation systematically determines the relative importance of an individual job or a number of different roles to ensure that pay and rewards are relevant, equitable and reflect the value of ...

Effective Production Supervision Workshop Effective Production Supervision Workshop

2 day, 03 - 04 Jul, 2017 

2017-07-03 12:07:00
State, Nigeria

Human Capital Associates

This workshop is designed to expose participants to management techniques and  skills that will develop in them leadership and  supervisory  skills needed to thoroughly appreciate ...

Customer Service Excellence (The Moment of Truth) Customer Service Excellence (The Moment of Truth)

2 day, 03 - 04 Apr, 2017 

2017-04-03 12:04:00
Lagos State, Nigeria

Human Capital Associates

In today’s businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: ...

Workshop on Advanced Email Program (Taking e-mail marketing to next level) Workshop on Advanced Email Program (Taking e-mail marketing to next level)

2 day, 27 - 28 Mar, 2017 

2017-03-27 12:03:00
Abuja FCT, Nigeria

Human Capital Associates

E-mail marketing is a cost-effective and highly engaging part of the digital marketing mix. It is also one of the most challenging due to the issues of spam, changes in user interactions with e-mail, ...