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Certified Customer Service Manager Training

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

02 - 05 Feb, 2016  4 days

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NGN 135,000

Dear Professional, Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service.

This training program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership.

 Learning Outcomes

  • Managing Customer Service Performance and Matrices
  • Managing Customer Service Human Resources: Leading Service Professionals.
  • Emotive Communication: Politeness
  • Personal Effectiveness
  • Coaching Skills for Service Managers.
Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Nigeria. Feb 02 - 05 Feb, 2016
NGN 135,000.00(Payment Information: Account Name: Contact Centre Support Professionals Ltd. GT Bank A/c No: 0016222224 IBTC A/c No: 2211515891)
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234-8032253999; 234-8099451919