Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Retail Selling Skills and Merchandising

By: Impact Training and Management Consulting Limited  

Lagos State, Nigeria

17 - 18 Mar, 2016  2 day

Follow Event

  

NGN 87,500

This highly intensive retail sales training will equip sales staff and supervisors with the necessary competence and attitude to increase sales and create long-term customer loyalty. The training workshop is highly practical and interactive in nature, with lots of role-playing to practice the skills learnt.

Learning Objectives:

Participants will:

  • Make the first contact and create the right impression
  • Open the communication with customers
  • Give the right information on specific products
  • Overcome the obstacles during selling process
  • Get customers to make the buying decision
  • Up sell and cross sell to earn more on each sale and make additional sales
  • Build lasting relationship with your customers
  • Learn how merchandising increases sales
  • Create eye catching displays
  • Distinguish between ‘Hard Sell’ and ‘Soft Sell’ techniques

Learning Contents:

  • Overview of retail selling
  • Making the first contact
  • Dealing with different customer types
  • Questioning/Probing skills to discover the customer’s real needs and wants.
  • Retail Selling Process.
  • Upselling and Cross selling
  • Basics of retail merchandising
  • Determining your merchandising goals
  • Developing a merchandising strategy
  • Analysing your customer traffic flow
  • Evaluating your store fixtures
  • Merchandising your product lines
  • Dos and Don’ts of retail selling

Who Should Attend

All retail sales staff, plus team leaders and supervisors accountable for sales

10, Obokun Street, Off Coker Road, Ilupeju, Lagos, Nigeria Mar 17 - 18 Mar, 2016
NGN 87,500.00
(Convert Currency)

08023060462

Related Courses
Advanced Supervisory Skills Course Advanced Supervisory Skills Course

2 day, 16 - 17 Jul, 2018 

2018-07-16 12:07:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

This course has been developed to meet the needs of senior supervisors who handle more complex roles and responsibilities at work. Such people are expected to manage and coordinate the jobs of other ...

Logistics and Supply Chain Management Course Logistics and Supply Chain Management Course

3 days, 09 - 11 Jul, 2018 

2018-07-09 12:07:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

Supply Chain encompasses all activities from purchasing materials to delivery of your final products or services to the consumer. These key operations include: customer service, transportation, ...

Effective Delagation and Motivation Course Effective Delagation and Motivation Course

2 day, 19 - 20 Jul, 2018 

2018-07-19 12:07:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

The link between delegation, motivation and performance lies in the manager’s style and how cohesive the agreements made between manager and team members are.  This course provide answers ...

Facility Management Course Facility Management Course

3 days, 18 - 20 Jul, 2018 

2018-07-18 12:07:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

This course is designed to help participants provide a coordinated, comprehensive, preventive maintenance and repair services for qualitative service delivery for all departmental facilities within ...