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Workshop on Effective Customer Service Delivery in Small and Medium Enterprises (SME 608)

By: Administrative Staff College of Nigeria  

Lagos State, Nigeria

23 - 27 May, 2016  5 days

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NGN 60,000

At the end of the workshop, participants should be able to:

  • Deliver effective service to client/customers
  • Establish performance standards
  • Identify factors that affect effective service delivery
  • Ensure customer satisfaction.

Workshop Contents

  • Overview of management
  • Overview of servicom
  • Performance indicators and performance monitoring procedures of change
  • Effective communication and interpersonal skills
  • Handling customer complaints
  • Syndicate exercises

Target Audience

The workshop is designed for small and medium enterprises owner’s servicom desk officers, political leaders advisers and development partners

Methodology: Lecturette, power point presentation, discussion and syndicate exercise

ASCON Complex, Topo, Badagry May 23 - 27 May, 2016
NGN 60,000.00(Per Participant)
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