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Workshop on Customer Relationship Management in Small and Medium Enterprises (SME 611)

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

15 - 19 Aug, 2016  5 days

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NGN 60,000

At the end of the training workshop, participants should be able to:

  • Learn how to effectively pitch for and win new businesses
  • Imbibe the importance of first impression and how to create a lasting one
  • Build client confidence
  • Develop relationship management dynamics
  • Provide better customer service.

Workshop Contents

They include among others, the following:

  • Overview of customer relationship management
  • Relationship dynamics
  • Effective relationship techniques
  • Benefits of customer relationship management in SMEs
  • Customer service and support
  • Developing customer relationship skills
  • Gaining new confidence
  • Creating customers for life
  • Syndicate exercise.

Target Audience:

Middle and senior officers in both public and private organisations, business owners and managers.

Methodology:  Lecturette, Power Point Presentation, Discussion and Syndicate Exercises.

 

ASCON Complex, Topo, Badagry Aug 15 - 19 Aug, 2016
NGN 60,000.00(Per Participant (This Excludes Accommodation and Feeding))
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