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Workshop on Citizen Engagement and Service Improvement

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

08 - 12 Aug, 2016  5 days

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NGN 70,000

At the end of the training workshop, participant should be able to:

  • Deliver effective service to customers
  • Establish performance standards
  • Develop a simple customer charter
  • Ensure customer satisfaction.

Workshop Contents

  • Overview of management
  • Overview of service delivery
  • Change management
  • Performance management
  • Strategies management
  • Communication skills
  • Team building

Target Audience

The workshop is designed for senior public service officers on GL. 08-14 and their counter parts in the private sector.

ASCON Complex, Topo, Badagry Aug 08 - 12 Aug, 2016
NGN 70,000.00(Per Participant (This Excludes Accommodation and Feeding))
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