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Excellent Customer Service

By: National Institute of Marketing of Nigeria (NIMN)

Lagos State, Nigeria

23 - 24 Mar, 2016  2 day

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NGN 65,000

Business organizations know that with increasing competition, it is no longer enough to satisfy customers. The modern customer wants to be delighted. Excellent customer service offers participants the tools and techniques to create and manage the process of delighting customers.

Course Objectives

At the end of the training course participants should be able to:
• Understand the elements that drive customer loyalty
• Understand the dynamics of customer relationship
• Improved customer focused behavior

Target Audience

Suitable for anyone who has responsibility for serving internal and external customers including client relationship and commercial managers, trade marketing managers, account managers

Centre for Management Development, Lagos. Mar 23 - 24 Mar, 2016
NGN 65,000.00
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