Business organizations know that with increasing competition, it is no longer enough to satisfy customers. The modern customer wants to be delighted. Excellent customer service offers participants the tools and techniques to create and manage the process of delighting customers.
At the end of the course participants should be able to:-
• Understand the elements that drive customer loyalty
• Understand the dynamics of customer relationship
• Improved customer focused Behaviour
Suitable for anyone who has responsibility for serving internal and external customers including client relationship and commercial managers, trade marketing managers, account managers