UK Consumer Protection Law Course (London)

By the conclusion of the specified learning and development activities of UK Consumer Protection Law Course, participants will be able to:

• Demonstrate a heightened understanding about the provisions of consumer protection laws and its application;
• Determine the role of the Competition Commission in Promoting Fairness for Consumers
• Determine the role of Local Trading Standards in protecting consumer rights
• Identify the role of the Office of Fair Trading (OFT) in protecting consumers, in relation to:
  • Construction and Property
  • Consumer Credit
  • Financial and Professional Services
  • Pharmaceutical and Health
  • Retail and Wholesale
• Specify the retailer’s liability under the Consumer Protection Laws
• Know the liability of manufacturer under the Consumer Protection Laws
• Explain in detail the principles of “Repair of Refund
• Understand what are covered by the manufacturers’ warranty
• Explain the concept of “Fit For Purpose: rule and determine its implications
• Identify transactions which are not considered a ‘Sale’
• Determine the Consumer Rights in Paying For Goods and Services
• Discuss about the unfair contract terms
• learn how the proper way of  dealing with unfair terms in home improvement contracts
• Ascertain the unfair terms in Holiday Caravan Agreements
• Learn how the unfair terms in Consumer Contracts are interpreted
• Become familiar with the provisions of Regulations 1999
• Learn the correct interpretation of  the law in relation to Financial Penalties, Cancellation Clauses, Supplier's Right to Cancel Without Notice, Excessive Notice Periods for Consumer Cancellation, Binding Consumers to Hidden Terms, Supplier's Rights to Vary Terms Generally, Right to Change What Is Supplied, Price Variation Clauses, Supplier's Right of Final Decision, Entire Agreement and Formality Clauses, Binding Consumers Where the Supplier Defaults, Supplier's Right to Assign Without Consent, Restricting the Consumer's Remedies.
• Analyse of other terms considered potentially unfair
• Determine how the consumer’s rights are protected under the  Unfair Trading Regulations 2008
• Understand the purpose of Payment Protection Insurance Market Investigation Order 2011
• Gain information about Consumer Credit Directive (CCD) 2010/ 2011
• Distinguish selling at a distance from the distance selling
• Evaluate the provisions of Estate Agents Act 1979
• Describe the OFT’s Consumer Codes Approval Scheme
• Enumerate the Core Criteria for Consumer Codes of Practice.