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ISO 9000 Quality Systems Course
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By: HRODC Postgraduate Training Institute

France

10 - 28 Apr, 2017  19 days

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By the conclusion of the specified learning and development activities, delegates will be able to:

  • Demonstrate an understanding of the importance of quality standards
  • Explain what the international organization of standardizations (ISO) represents
  • Exhibit an understanding of the structure of ISO, as an organisation
  • Explain ISO code of ethics
  • Explain the benefits of ISO to organisations
  • Identify the hallmarks of the ISO as a brand
  • Explain ISO’s contribution to world trade
  • Exhibit an understanding of the benefits that ISO represents to developing countries;
  • Recognise ISO standards
  • Distinguish between ISO 9000 and ISO 1400
  • Determine the elements that constitute the ISO 9000 family
  • Explain clients or customers’ quality requirements
  • Demonstrate an understanding of the general regulatory quality requirements
  • Exhibit an understanding of how to enhance client and customer satisfaction
  • Exhibit an understanding of the processes involved in continuous quality improvements
  • Explain at least five of the eight ISO quality principles
  • Name the constituents of ISO 9000:2000 series
  • Demonstrate a significant grasp of the ISO 9000 quality standards, as it pertains to different industry sectors
  • Explain the background to the international working group agreement-IWA 1:2001 and IWA 1:2005, as it pertains to health service organisations
  • Explain the ISO /TS 29001:2003 as it pertains to petroleum petrochemical and natural gas industrial sectors
  • Explain at least 10 ISO 9000 standards, linking them to their specific standards parameter
  • Determine the relationship between performance management and quality improvement in public sector organisations
  • Explain how ISO certification might be achieved
  • Exhibit an understanding of the marketing opportunity that ISO certification represents
  • Suggest the steps that should be taken in preparation for ISO certification assessment
  • Explain the progress that the ISO’s 2005 to 2010 action plan for developing countries has made, suggesting effort towards its enhancement.
Paris, France Apr 10 - 28 Apr, 2017
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+44 7736147507; +44 1902 763607; +44 2071935906

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