Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

ISO20000 Lead Implementer Course

By: Tenol Alpha

Lagos State, Nigeria

17 - 21 Oct, 2016  5 days

Follow Event

  

NGN 210,000

This five day intensive training course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT service management system as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing it service management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes.

This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.

 Learning Objectives

  • To understand the implementation of an IT service management system in accordance with ISO 20000  
  • To gain a comprehensive understanding of the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System
  • To know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
  • To understand the relationship between the IT service management systems, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To acquire the necessary expertise to support an organization in implementing, managing and maintaining an Service Management System (SMS) as specified in ISO/IEC 20000:2005
  • To acquire the necessary expertise to manage a team in implementing the ISO 20000 standard
  • To acquire the personal skills and knowledge necessary to advise an organization on the management best practices of an IT service management system (SMS)
  • To improve the analysis and decision making capabilities in an IT management context

Who Should Attend?

  • Project managers or consultants wanting to prepare and to support an organization in the implementation of an IT service management system (SMS)
  • ISO 20000 auditors who wish to fully understand the IT service management system implementation process
  • Persons responsible for the IT service or conformity in an organization
  • Members of an IT service team
  • Expert advisors in IT
  • Technical experts wanting to prepare for an IT Service function or for an SMS project management function
4TH Floor, NIS Buiding, CBD, Alausa, Ikeja, Lagos Oct 17 - 21 Oct, 2016
NGN 210,000.00
(Convert Currency)

08023841177,+2348037800869

EXPERIENCED AND CERTIFIED FACILITATORS
Related Courses
Six-Sigma Green Belt Course Six-Sigma Green Belt Course

2 day, 17 - 18 Aug, 2018 

2018-08-17 12:08:00
Lagos State, Nigeria

Tenol Alpha

This training enables you to develop and certify the technical knowledge and skills of a Six Sigma Green Belt. The course is characterized by experiential learning, personalized labs, skill-based ...

ISO/IEC 20000 Information Technology Service Management System Lead Auditor  Training(PECB Certified) ISO/IEC 20000 Information Technology Service Management System Lead Auditor Training(PECB Certified)

5 days, 05 - 09 Nov, 2018 

2018-11-05 12:11:00
Lagos State, Nigeria

Tenol Alpha

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures ...

ISO 9001:2015 Quality Management System Lead Auditor Course (PECB Certified) ISO 9001:2015 Quality Management System Lead Auditor Course (PECB Certified)

5 days, 02 - 06 Jul, 2018 

2018-07-02 12:07:00
Abuja FCT, Nigeria

Tenol Alpha

ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and ...

ISO 14001:2015 EMS Lead Auditor Course (PECB Certified) ISO 14001:2015 EMS Lead Auditor Course (PECB Certified)

5 days, 25 - 29 Jun, 2018 

2018-06-25 12:06:00
Lagos State, Nigeria

Tenol Alpha

ISO 14001 Lead Auditor training enables you to develop the necessary expertise to perform an Environmental Management System (EMS) audit by applying widely recognized audit principles, procedures and ...