Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Relationship Management

By: Reenel Associates

Lagos State, Nigeria

09 - 20 May, 2016  12 days

Follow Event

  

NGN 320,000

Why Attend
Customer relationship management software have become very popular in recent years. Extremely powerful and quite economic they hold promises of unparalleled customer insights leading to superior personalized service, customer loyalty and higher profitability. However, many organizations only use CRM as a glorified address book, thereby foregoing much of its
capabilities. In this training course, and through practical examples and exercises, you will learn to unleash your CRM’s potential. From the systematic capture of customer data to its analysis and from drawing the right conclusions to making the most pertinent decisions you will be able to use CRM to maximize customer lifetime value and satisfaction.

Course Objectives

By the end of the course, participants will be able to:

  • Explain why customer relationship management (CRM) is essential for attracting, retaining and growing loyal customers
  • Defend the uses and objectives of a CRM system
  • Make full use of the power of CRM to maximize customer acquisition, profitability and retention
  • Use customer insight to design highly effective, as well as cost efficient, marketing campaigns
  • Apply an approach to CRM best suited to their organizations

Target Competencies

  • Analytical and logical thinking
  • Decision making
  • Customer orientation
  • Marketing and sale
  • Customer relationship management

Target Audience

This course targets marketing managers, analysts and staff, sales and customer care managers and supervisors as well as interested members of the team involved in designing applications for the organization’s CRM system.

NB: These courses also run 3days, 5days, and 10days

This course also runs in Abuja / Lagos / PH

Lagos May 09 - 20 May, 2016
NGN 320,000.00
(Convert Currency)

08053338830

Related Courses
Crisis Management and Emergency Response Crisis Management and Emergency Response

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
Abuja FCT, Nigeria

Reenel Associates

The sheer range of potential incidents and emergencies that can disrupt or even stop production are increasing. If managed correctly then not all of these incidents will become critical or be classed ...

Public Relations and Media Skills Public Relations and Media Skills

3 days, 06 - 08 Sep, 2017 

2017-09-06 12:09:00
Abuja FCT, Nigeria

Reenel Associates

PR professionals should be prepared to use their skills to present a positive image of their company at all times. They must be prepared to respond quickly to any crisis that may arise. By putting ...

Work-Life Balance: Maximizing Productivity and Quality of Life Work-Life Balance: Maximizing Productivity and Quality of Life

3 days, 03 - 05 Jul, 2017 

2017-07-03 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Many professionals consider that work life balance is impossible to achieve. This course will not prove them wrong. However, it will demonstrate how achieving such a balance is a journey filled with ...

Competencies: Design, Development and Implementation Competencies: Design, Development and Implementation

3 days, 10 - 12 Jul, 2017 

2017-07-10 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Elevating the human resources practice in any organization and turning it into a systematic approach based on factual observations and numbers is how we will take the HR profession to the next level. ...