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Steps to Success in Telemarketing

By: Tom Associates Training  

Lagos State, Nigeria

29 - 30 Nov, 2016  2 day

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NGN 94,500

Telemarketers often get all manners of ad-hoc rules in a bid to achieve telemarketing success: Always show up energized; Be raring to go; Perpetually on the game; Keep a notepad nearby to jot thoughts; etc. etc. These may be valid, even if confusing.

What this course sets out to achieve is to present telemarketers with straight-forward checklists that are specific, brief and applicable in four areas of relevance:

  • The Job Role
  • The Essential Skills
  • Knowledge and Abilities
  • Attitudes and Personal Orientation

Course Contents

Day One

  • Understanding the Job Role
  • Conversations: the Tactful Tips
  • Constructive and cooperative Interpersonal Relationships 
  • Voice modulation
  • Time Management
  • Concentration - shutting out distractions

Day Two

  • Handling complaints
  • Solving problems and making decisions
  • Knowledge of the English Language
  • Telemarketers self-organization
  • Telephone manners
  • Closing the sale
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Nov 29 - 30 Nov, 2016
NGN 94,500.00
(Convert Currency)


Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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