Certified Customer Service Manager Training
By: Contact Center Support Professionals Ltd
Lagos State, Nigeria
Mar 22 - 25 Mar, 2016
Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service. This training program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership.
- Managing Customer Service Performance and Matrices
- Managing Customer Service Human Resources: Leading Service Professionals.
- Emotive Communication: Politeness
- Personal Effectiveness
- Coaching Skills for Service Managers
NGN 135,000.00 (Fee inclusive of taxes and Training materials. Payment Information: Account Name: Contact Centre Support Professionals Ltd. GT Bank A/c No: 0016222224 IBTC A/c No: 2211515891)
Venue: Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Nigeria.