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Essential Skills in Customer Service Excellence

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

20 Feb - 05 Mar, 2016  15 days

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NGN 30,000

This learning intervention program will:

  • Increase customer satisfaction through agents who are thoroughly trained in how to exceed service standards
  • Enhance customer satisfaction and retention as agents better understand their contribution to the organization bottom line.
  • Enhance representative skills for customer loyalty and repeat purchase
  • Increase staff productivity and organization return on investment

Key Learning Outcomes

  • Customer Service Concepts and Principles
  • Service Policies, Processes and Procedures
  • Understanding Customer's needs and Expectations
  • Communications and Connecting with Customers
  • Complaints Management and Conflict Resolutions
  • Customer experience and relationship Management
  • Customer Service Teams and team motivation.
CCSP Event center, 7, Ikorodu road Maryland Lagos Feb 20 - 05 Mar, 2016
NGN 30,000.00(Negotiable)
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