Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Management

By: Reenel Associates

Abuja FCT, Nigeria

01 - 03 Jun, 2016  3 days

Follow Event

  

NGN 150,000

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization.

Course Objectives

By the end of the course, participants will be able to:

  • Create objectives and programs to maximize customer satisfaction
  • Evaluate the design, implementation and analysis of customer satisfaction surveys
  • Prepare customer segmentation exercises and create relevant strategies
  • Write Service Level Agreements (SLAs) to ensure clarity and conformance
  • Assess the service aspect of the organization or department through well-chosen Key Performance Indicators (KPIs)
  • Use customer complaints as a springboard for service improvement

Target Competencies

  • Customer orientation
  • Conceptual thinking
  • Balanced decision making
  • Quality orientation
  • Understanding of prospects’ motivation

Target Audience

Executives, managers and decision makers who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors interested in advanced customer service tools

Abuja Jun 01 - 03 Jun, 2016
NGN 150,000.00
(Convert Currency)

08053338830

Related Courses
Strategy Management in the Public Sector Strategy Management in the Public Sector

3 days, 06 - 08 Nov, 2017 

2017-11-06 12:11:00
Abuja FCT, Nigeria

Reenel Associates

The public sector’s role and its classical paradigm of slow movement is changing. This fast paced change requires a specialized look at the meaning of strategy management in this exciting ...

Crisis and Media Management Workshop Crisis and Media Management Workshop

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
Abuja FCT, Nigeria

Reenel Associates

What do the 2010 British Petroleum spill, the disappearance of Malaysia Airlines flight MH 370, and the financial crisis of 2008 have in common? They were all unexpected crises that rocked the world ...

Leading and Managing Change Leading and Managing Change

3 days, 06 - 08 Nov, 2017 

2017-11-06 12:11:00
Abuja FCT, Nigeria

Reenel Associates

Leading and managing change is the ideal course to introduce change and change management to organizations and their staff who are dealing with this critical topic, or affected by it. Participants ...

Measuring Performance in the Public Sector Using KPIs Measuring Performance in the Public Sector Using KPIs

3 days, 06 - 08 Nov, 2017 

2017-11-06 12:11:00
Abuja FCT, Nigeria

Reenel Associates

The public sector is increasingly under pressure to match private sector performance and practices. Stakeholders demand the best out of their public sector entities with clear focus on wider society, ...