Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Management

By: Reenel Associates

Abuja FCT, Nigeria

01 - 03 Jun, 2016  3 days

Follow Event

  

NGN 150,000

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization.

Course Objectives

By the end of the course, participants will be able to:

  • Create objectives and programs to maximize customer satisfaction
  • Evaluate the design, implementation and analysis of customer satisfaction surveys
  • Prepare customer segmentation exercises and create relevant strategies
  • Write Service Level Agreements (SLAs) to ensure clarity and conformance
  • Assess the service aspect of the organization or department through well-chosen Key Performance Indicators (KPIs)
  • Use customer complaints as a springboard for service improvement

Target Competencies

  • Customer orientation
  • Conceptual thinking
  • Balanced decision making
  • Quality orientation
  • Understanding of prospects’ motivation

Target Audience

Executives, managers and decision makers who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors interested in advanced customer service tools

Abuja Jun 01 - 03 Jun, 2016
NGN 150,000.00
(Convert Currency)

08053338830

Related Courses
Administration and Office Management: Best practices and Technology Administration and Office Management: Best practices and Technology

5 days, 01 - 05 Dec, 2017 

2017-12-01 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication ...

Introduction to Security Management Introduction to Security Management

3 days, 04 - 06 Dec, 2017 

2017-12-04 12:12:00
Abuja FCT, Nigeria

Reenel Associates

This program, delivered by a highly experienced Arabic-speaking security expert, will provide participants with an insight into the fundamentals of managing modern and effective security operations. ...

Senior Secretaries and Personal Assistants’ Programme Senior Secretaries and Personal Assistants’ Programme

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
Abuja FCT, Nigeria

Reenel Associates

This course is ideal for administrators, office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office ...

Certified Public Relations Professional Certified Public Relations Professional

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
Abuja FCT, Nigeria

Reenel Associates

This course will take you step-by-step through proven best approaches to PR planning and management. By following these steps, PR professionals will achieve results that can be measured and reported ...