Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Management

By: Reenel Associates

Rivers State, Nigeria

13 - 24 Jun, 2016  12 days

Follow Event


NGN 320,000

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization.

Course Objectives

By the end of the course, participants will be able to:

  • Create objectives and programs to maximize customer satisfaction
  • Evaluate the design, implementation and analysis of customer satisfaction surveys
  • Prepare customer segmentation exercises and create relevant strategies
  • Write Service Level Agreements (SLAs) to ensure clarity and conformance
  • Assess the service aspect of the organization or department through well-chosen Key Performance Indicators (KPIs)
  • Use customer complaints as a springboard for service improvement

Target Competencies

  • Customer orientation
  • Conceptual thinking
  • Balanced decision making
  • Quality orientation
  • Understanding of prospects’ motivation

Target Audience

Executives, managers and decision makers who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors interested in advanced customer service tools.

Port Harcort Jun 13 - 24 Jun, 2016
NGN 320,000.00
(Convert Currency)


Related Courses
Arbitration and Dispute Resolution for Non-Lawyers Arbitration and Dispute Resolution for Non-Lawyers
On going

12 days, 12 - 23 Mar, 2018 

2018-03-12 12:03:00
United States of America (USA)

Reenel Associates

Effective dispute resolution helps minimize the costs and adverse effects to relationships that often arise from the commercial disputes. If informal negotiation fails to resolve a dispute, mediation ...

Procurement Planning and Bid Management Procurement Planning and Bid Management

3 days, 25 - 27 Jun, 2018 

2018-06-25 12:06:00
Abuja FCT, Nigeria

Reenel Associates

By the end of the workshop, participants will be able to: Set strategic procurement objective and initiative to support long term direction Apply demand forecasting techniques to improve planning of ...

Strategic Recruitment, Interviewing and Selection Course Strategic Recruitment, Interviewing and Selection Course

5 days, 13 - 17 Aug, 2018 

2018-08-13 12:08:00

Reenel Associates

Pressure on recruitment and selection units in organizations seems to be constant if not increasing with time. More is required with less. More effective and new recruitment channels have become a ...

High Performance Teams High Performance Teams

3 days, 16 - 18 May, 2018 

2018-05-16 12:05:00
Abuja FCT, Nigeria

Reenel Associates

Even the best laid plans and strategies can fail if the team driving the plan is not well developed. Developing high performing teams takes time, effort and a deep understanding of the dynamics of ...