Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Management

By: Reenel Associates

Rivers State, Nigeria

13 - 24 Jun, 2016  12 days

Follow Event

  

NGN 320,000

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization.

Course Objectives

By the end of the course, participants will be able to:

  • Create objectives and programs to maximize customer satisfaction
  • Evaluate the design, implementation and analysis of customer satisfaction surveys
  • Prepare customer segmentation exercises and create relevant strategies
  • Write Service Level Agreements (SLAs) to ensure clarity and conformance
  • Assess the service aspect of the organization or department through well-chosen Key Performance Indicators (KPIs)
  • Use customer complaints as a springboard for service improvement

Target Competencies

  • Customer orientation
  • Conceptual thinking
  • Balanced decision making
  • Quality orientation
  • Understanding of prospects’ motivation

Target Audience

Executives, managers and decision makers who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors interested in advanced customer service tools.

Port Harcort Jun 13 - 24 Jun, 2016
NGN 320,000.00
(Convert Currency)

08053338830

Related Courses
Product Launch and Management Product Launch and Management

3 days, 01 - 03 Nov, 2017 

2017-11-01 12:11:00
Abuja FCT, Nigeria

Reenel Associates

The product launch and management course provides all that is needed to develop an integrated product launch plan. It ensures that nothing goes haywire when the product goes live in the market. This ...

Accounting and Budgeting For Managers Accounting and Budgeting For Managers

3 days, 11 - 13 Sep, 2017 

2017-09-11 12:09:00
Abuja FCT, Nigeria

Reenel Associates

This course is suitable for those whom finance is part of their responsibility and need a greater understanding of finance. They will be from all sectors, including private, public ...

Creative Problem-Solving and Decision-Making Creative Problem-Solving and Decision-Making

3 days, 05 - 07 Jun, 2017 

2017-06-05 12:06:00
Abuja FCT, Nigeria

Reenel Associates

We are continuously confronted with problems that require us to take decisions. Most don’t require any complex process to reach a decision: We’re hungry? We decide to eat. Some problems ...

Customer Relationship Management (CRM): the Power of Information Customer Relationship Management (CRM): the Power of Information

3 days, 04 - 06 Oct, 2017 

2017-10-04 12:10:00
Abuja FCT, Nigeria

Reenel Associates

Customer relationship management software’s have become very popular in recent years. Extremely powerful and quite economic they hold promises of unparalleled customer insights leading to ...