This two (2) days training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer service and organisational success.
The highly interactive training will enable delegates to generate ideas to make improvements to the way they work with and respond to their customers. In addition, they will develop their leadership and interpersonal skills, by learning how to make a good first impression, develop and maintain on-going relationships based on trust and high quality communication. Course participants will become better able to handle difficult customers and will learn the importance of team work in customer care.
Who Should Attend?
This training course has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with managing customer service or customer relationships; customer service professionals, service agents, front-line workers, managers, supervisors and business professionals who interact with customers and wish to improve both their skills and organisational success.