Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence

By: Reenel Associates

Abuja FCT, Nigeria

25 - 27 Jul, 2016  3 days

Follow Event


NGN 150,000

In this training course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioural and communication skills to the right attitude, including specific methods to analyse and improve the service
provided, we cover it all in a straight forward and effective manner to help participants ensure customer satisfaction and delight in the most challenging situations.

Target Audience
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as managers who want customer service training in order to reinforce their skills and train their staff.

Target Competencies

  • Customer orientation
  • Self-confidence
  • Personal accountability
  • Persuading others
  • Empathic outlook
  • Emotional control

Course Objectives
By the end of the course, participants will be able to:

  • Explain the importance of customer service in a competitive environment
  • Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
  • Practice the techniques of managing customer expectations and delighting customers
  • Provide better, faster service and increase customer satisfaction
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem.

This training holds in Lagos, Abuja, and Port Harcourt

It also holds as a 3, 5 and 10 day Programme

Abuja Jul 25 - 27 Jul, 2016
NGN 150,000.00
(Convert Currency)


Related Courses
Employee Relations: Roles and Responsibilities Employee Relations: Roles and Responsibilities

5 days, 10 - 14 Dec, 2018 

2018-12-10 12:12:00
United Arab Emirates

Reenel Associates

Despite the evolution of the functions under human resources, employee relations is still considered to be a grey function. Employee relations staff are expected to administer, report on operational ...

Advanced Communication Skills Advanced Communication Skills

5 days, 10 - 14 Dec, 2018 

2018-12-10 12:12:00
United Arab Emirates

Reenel Associates

Why Attend? Whether you communicate under pressure, manage challenges in interpersonal relationships or look to build lasting rapport, your communication style and competence are the cornerstones for ...

Creative Problem-Solving and Decision-Making Creative Problem-Solving and Decision-Making

5 days, 02 - 06 Jul, 2018 

2018-07-02 12:07:00
United Arab Emirates

Reenel Associates

We are continuously confronted with problems that require us to take decisions. Most don’t require any complex process to reach a decision: We’re hungry? We decide to eat. Some problems ...

Next Generation Excel: Advanced Business and Financial Reporting Next Generation Excel: Advanced Business and Financial Reporting

5 days, 09 - 13 Jul, 2018 

2018-07-09 12:07:00

Reenel Associates

It is a fact, Excel is the accountant's, finance and business professional's best friend! You and I know how overwhelmed we are with the abundance of unstructured data. Monthly, quarterly and ...