Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence

By: Reenel Associates

Abuja FCT, Nigeria

25 - 27 Jul, 2016  3 days

Follow Event

  

NGN 150,000

In this training course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioural and communication skills to the right attitude, including specific methods to analyse and improve the service
provided, we cover it all in a straight forward and effective manner to help participants ensure customer satisfaction and delight in the most challenging situations.

Target Audience
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as managers who want customer service training in order to reinforce their skills and train their staff.

Target Competencies

  • Customer orientation
  • Self-confidence
  • Personal accountability
  • Persuading others
  • Empathic outlook
  • Emotional control

Course Objectives
By the end of the course, participants will be able to:

  • Explain the importance of customer service in a competitive environment
  • Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
  • Practice the techniques of managing customer expectations and delighting customers
  • Provide better, faster service and increase customer satisfaction
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem.

This training holds in Lagos, Abuja, and Port Harcourt

It also holds as a 3, 5 and 10 day Programme

Abuja Jul 25 - 27 Jul, 2016
NGN 150,000.00
(Convert Currency)

08053338830

Related Courses
Advanced Communication Skills Advanced Communication Skills
On going

12 days, 18 - 29 Sep, 2017 

2017-09-18 12:09:00
Abuja FCT, Nigeria

Reenel Associates

Whether you communicate under pressure, manage challenges in interpersonal relationships or look to build lasting rapport, your communication style and competence are the cornerstones for improving ...

Public Relations and Media Skills Public Relations and Media Skills
On going

12 days, 18 - 29 Sep, 2017 

2017-09-18 12:09:00
Abuja FCT, Nigeria

Reenel Associates

PR professionals should be prepared to use their skills to present a positive image of their company at all times. They must be prepared to respond quickly to any crisis that may arise. By putting ...

Efficient Administration Skills Efficient Administration Skills

5 days, 11 - 15 Dec, 2017 

2017-12-11 12:12:00
United States of America (USA)

Reenel Associates

This course aims to help you raise your efficiency levels and develop competencies that will help you move up your career. You will understand the importance of being a team player and will give you ...

Strategy Management in the Public Sector Strategy Management in the Public Sector

3 days, 06 - 08 Nov, 2017 

2017-11-06 12:11:00
Abuja FCT, Nigeria

Reenel Associates

The public sector’s role and its classical paradigm of slow movement is changing. This fast paced change requires a specialized look at the meaning of strategy management in this exciting ...