Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence

By: Reenel Associates

Lagos State, Nigeria

11 - 22 Jul, 2016  12 days

Follow Event

  

NGN 320,000

In this training course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioural and communication skills to the right attitude, including specific methods to analyse and improve the service
provided, we cover it all in a straight forward and effective manner to help participants ensure customer satisfaction and delight in the most challenging situations.

Target Audience
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as managers who want customer service training in order to reinforce their skills and train their staff.

Target Competencies

  • Customer orientation
  • Self-confidence
  • Personal accountability
  • Persuading others
  • Empathic outlook
  • Emotional control

Course Objectives
By the end of the course, participants will be able to:

  • Explain the importance of customer service in a competitive environment
  • Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
  • Practice the techniques of managing customer expectations and delighting customers
  • Provide better, faster service and increase customer satisfaction
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem.

This training holds in Lagos, Abuja, and Port Harcourt

It also holds as a 3, 5 and 10 day Programme

Lagos Jul 11 - 22 Jul, 2016
NGN 320,000.00
(Convert Currency)

08053338830

Related Courses
Health, Safety and Environment Workshop Health, Safety and Environment Workshop

3 days, 04 - 06 Dec, 2017 

2017-12-04 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Who is responsible for health and safety in your organization? Who should be accountable to meet legal obligations in safety requirements? Through this course, it will be apparent that workplace ...

Accounting and Finance Policies and Procedures Accounting and Finance Policies and Procedures

5 days, 18 - 22 Dec, 2017 

2017-12-18 12:12:00
Ghana

Reenel Associates

Accounting and Finance policies and procedures are the most efficient way to implement company-wide effective internal control tools in any organization. They are part of every business cycle: ...

Successful Planning, Organizing and Control Successful Planning, Organizing and Control

3 days, 09 - 11 Oct, 2017 

2017-10-09 12:10:00
Abuja FCT, Nigeria

Reenel Associates

Managers’ primary challenge is to get things done, effectively and efficiently, with and through people. This course introduces the four universal functions of management known as Planning, ...

Managing and Coordinating Training Managing and Coordinating Training

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
Abuja FCT, Nigeria

Reenel Associates

Successful training events require a collaborative effort between training coordinators, trainers, participants and department managers. This course outlines training concepts and topics required to ...