Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Excellence in Customer Service

By: Reenel Associates

Lagos State, Nigeria

01 - 05 Aug, 2016  5 days

Follow Event

  

NGN 220,000

In this training course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner to help participants ensure customer satisfaction and delight in the most challenging situations.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the importance of customer service in a competitive environment
  • Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
  • Practice the techniques of managing customer expectations and delighting customers
  • Provide better, faster service and increase customer satisfaction
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem

Target Competencies

  • Customer orientation
  • Self confidence
  • Personal accountability
  • Persuading others
  • Empathic outlook
  • Emotional control

Target Audience

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as managers who want customer service training in order to reinforce their skills and train their staff.

Lagos Aug 01 - 05 Aug, 2016
NGN 220,000.00
(Convert Currency)

08053338830

Related Courses
Advanced Strategic Human Resources Management and Leadership Advanced Strategic Human Resources Management and Leadership
On going

12 days, 20 - 31 Mar, 2017 

2017-03-20 12:03:00
Abuja FCT, Nigeria

Reenel Associates

After this advanced strategic human resources management and leadership training participant will understand the following:  To explore new HR recruitment strategies  To develop a greater ...

Fundamentals of Purchasing Fundamentals of Purchasing

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
Abuja FCT, Nigeria

Reenel Associates

What makes a successful buyer in this age? In this course, we will discuss all the tools and techniques required to become a successful buyer. We will also cover the basic principles of the ...

IT Infrastructure and Disaster Recovery Planning IT Infrastructure and Disaster Recovery Planning

3 days, 05 - 07 Jul, 2017 

2017-07-05 12:07:00
Abuja FCT, Nigeria

Reenel Associates

Why Attend This course provides participants with concrete solutions, strategies and insights into the delivery of an effective IT infrastructure and disaster recovery plan with the goal of ...

Crisis and Media Management Workshop Crisis and Media Management Workshop

3 days, 04 - 06 Sep, 2017 

2017-09-04 12:09:00
Abuja FCT, Nigeria

Reenel Associates

What do the 2010 British Petroleum spill, the disappearance of Malaysia Airlines flight MH 370, and the financial crisis of 2008 have in common? They were all unexpected crises that rocked the world ...