Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Excellence in Customer Service

By: Reenel Associates

Lagos State, Nigeria

01 - 05 Aug, 2016  5 days

Follow Event

  

NGN 220,000

In this training course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner to help participants ensure customer satisfaction and delight in the most challenging situations.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the importance of customer service in a competitive environment
  • Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
  • Practice the techniques of managing customer expectations and delighting customers
  • Provide better, faster service and increase customer satisfaction
  • Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem

Target Competencies

  • Customer orientation
  • Self confidence
  • Personal accountability
  • Persuading others
  • Empathic outlook
  • Emotional control

Target Audience

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as managers who want customer service training in order to reinforce their skills and train their staff.

Lagos Aug 01 - 05 Aug, 2016
NGN 220,000.00
(Convert Currency)

08053338830

NST PPC Advert
Related Courses
Mastering Project Metrics, KPIs and Dashboards Mastering Project Metrics, KPIs and Dashboards

3 days, 23 - 25 Jul, 2018 

2018-07-23 12:07:00
Abuja FCT, Nigeria

Reenel Associates

The overall aim of this course is to provide participants with the skills needed to design and apply project metrics and key performance indicators (KPIs). Moreover, the course assists participants ...

Product Launch and Management Product Launch and Management

3 days, 05 - 07 Nov, 2018 

2018-11-05 12:11:00
Abuja FCT, Nigeria

Reenel Associates

The product launch and management course provides all that is needed to develop an integrated product launch plan. It ensures that nothing goes haywire when the product goes live in the market. This ...

Middle Management Skills Middle Management Skills

3 days, 20 - 22 Aug, 2018 

2018-08-20 12:08:00
Abuja FCT, Nigeria

Reenel Associates

Building effective managerial and leadership skills is critical to help you and your organization succeeds. This course is designed for helping both new and experienced managers develop advanced ...

Emotional Intelligence: Strategies for Success Emotional Intelligence: Strategies for Success

3 days, 11 - 13 Jun, 2018 

2018-06-11 12:06:00
Abuja FCT, Nigeria

Reenel Associates

As defined by the Institute of Internal Auditors, "Internal Auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's ...