Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Implementing and Managing a Customer Complaints System

By: Reenel Associates

Lagos State, Nigeria

03 - 07 Oct, 2016  5 days

Follow Event

  

NGN 220,000

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization.

Target Audience
Executives, managers and decision makers who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors
interested in advanced customer service tools.

Target Competencies

  • Customer orientation
  • Conceptual thinking
  • Balanced decision making
  • Quality orientation
  • Understanding of prospects motivation

Course Objectives
By the end of the course, participants will be able to:

  • Create objectives and programs to maximize customer satisfaction
  • Evaluate the design, implementation and analysis of customer satisfaction surveys
  • Prepare customer segmentation exercises and create relevant strategies
  • Write Service Level Agreements (SLAs) to ensure clarity and conformance
  • Assess the service aspect of the organization or department through well-chosen Key Performance Indicators (KPIs)
  • Use customer complaints as a springboard for service improvement

Note

This course holds in Lagos, Abuja and Port Harcourt

It also holds as a 3, 5 and 10 day programme

Lagos Oct 03 - 07 Oct, 2016
NGN 220,000.00
(Convert Currency)

08053338830

Related Courses
The Strategic and Breakthrough Selling Workshop The Strategic and Breakthrough Selling Workshop

3 days, 10 - 12 Jul, 2017 

2017-07-10 12:07:00
Abuja FCT, Nigeria

Reenel Associates

This sales course goes far beyond the transfer of information by enhancing core competencies in both functional and interpersonal areas. Its main purpose is to drive significant improvement in sales ...

Managerial Decision-Making and Problem-Solving Managerial Decision-Making and Problem-Solving

3 days, 07 - 09 Aug, 2017 

2017-08-07 12:08:00
Abuja FCT, Nigeria

Reenel Associates

Managers are constantly faced with solving complex problems and making critical decisions. If not handled properly, these problems can have severe negative effects on operations and profitability. ...

Certified Human Resources Professional: from Traditional HR Role to Business Partner Certified Human Resources Professional: from Traditional HR Role to Business Partner

3 days, 11 - 13 Dec, 2017 

2017-12-11 12:12:00
Abuja FCT, Nigeria

Reenel Associates

Human resources has to transform itself in order to earn a seat at the decision making table. The door is wide open for human resources to become the business partner it always wanted to be rather ...

The Strategic and Breakthrough Selling Workshop The Strategic and Breakthrough Selling Workshop

3 days, 10 - 12 Jul, 2017 

2017-07-10 12:07:00
Abuja FCT, Nigeria

Reenel Associates

This sales course goes far beyond the transfer of information by enhancing core competencies in both functional and interpersonal areas. Its main purpose is to drive significant improvement in sales ...