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Managing Conflict

By: Reenel Associates

Lagos State, Nigeria

03 - 07 Oct, 2016  5 days

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NGN 220,000

If not managed properly, interpersonal issues and conflicts within teams can derail the best laid plans. In this training course you will learn how to resolve even the most problematic situations using a variety of approaches and proven techniques. You will identify your preferred conflict resolution style and learn how to adapt it to tackle the situation you face; you will also learn about influencing skills and the bases of power, how to apply them and when. In this training course you will be equipped with the ability to diffuse conflicts and use them as a platform for positive change.

Course Objectives

By the end of the course, participants will be able to:

  • Define and understand the different sources of conflict Identify personal conflict resolution styles
  • Apply influencing skills and explore relationships with others
  • Manage conflict in teams and engage in effective team problem solving
  • Use the different bases of power and change them according to the situation
  • Practice the different strategies of winning hearts and minds of people

Target Competencies

  • Proactive listening
  • Handling rejection and human awareness
  • Leading others
  • People reading and personal relationships
  • Problem management and situation analysis
  • Problem solving skills
  • Self-assessment and sensitivity to others
  • Understanding motivational needs
  • Customer orientation and frequent interaction with others

Target Audience

Business professionals, who want to expand their conflict resolution skills, understand their own emotions and behaviors and find productive ways to manage conflict with influence even when authority is lacking.

Lagos Oct 03 - 07 Oct, 2016
NGN 220,000.00
(Convert Currency)

08053338830

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