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Certified Customer Service Manager Training

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

22 - 25 Mar, 2016  4 days

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NGN 135,000

Dear Professional, Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service. This training program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership.

Learning Outcomes:

  • Managing customer service performance and matrices
  • Managing customer service human resources: leading service professionals.
  • Emotive communication: politeness
  • Personal effectiveness
  • Coaching skills for service managers
Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Nigeria. Mar 22 - 25 Mar, 2016
NGN 135,000.00(Fee inclusive of taxes and Training materials. Payment Information: Account Name: Contact Centre Support Professionals Ltd. GT Bank A/c No: 0016222224 IBTC A/c No: 2211515891)
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08032253999; 08099451919

Nominations of five or more participants attracts a discount of NGN10,000.