Dear Professional, Becoming a "Certified Customer Service Manager" opens many doors and is your passport to a leadership career in customer service. This training program has been developed with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership.
- Managing customer service performance and matrices
- Managing customer service human resources: leading service professionals.
- Emotive communication: politeness
- Personal effectiveness
- Coaching skills for service managers
|Bonjour Mes Amies Corporate Suites, No 20A Abibat Ajose Street, Zone A4 Ogudu GRA, Lagos Nigeria.
||Mar 22 - 25 Mar, 2016
|NGN 135,000.00||(Fee inclusive of taxes and Training materials. Payment Information: Account Name: Contact Centre Support Professionals Ltd. GT Bank A/c No: 0016222224 IBTC A/c No: 2211515891)|
Nominations of five or more participants attracts a discount of NGN10,000.