The job of managers has become more complex and demanding because of increased challenges in the environment. Workers at all levels now assume more responsibilities because of downsizing and increased use of technology.
Secretaries and Personal Assistants work as aids to managers and are themselves facing greater challenges. They have to do more planning and organizing, and use more sophisticated techniques, tools and a variety of professional and social skills to achieve organizational goals.
This training workshop holding in Uyo, Akwa-Ibom State is designed for top-level Secretaries and Personal Assistants, especially those who have attended our Basic Management Workshop for Secretaries and Personal Assistants.
At the end of the workshop, participants will be able to:
- Plan and organize their activities competently
- Support their organizations’ service delivery programmes
- Complement corporate relations and marketing functions
- Act as vital link in their organizations’ information flow
- Handle complex office equipment and facilities
- Manage office staff and resources competently.
- Management function and objectives
- The changing role of secretaries and personal assistants
- Challenges facing secretaries and personal assistants
- Strategies for enhancing quality service delivery
- Effective delegation and authority
- Managing relationships in the organization
- Human resource management function
- Problem solving and decision making
- New technologies and the secretarial function
- Emotional intelligence at work
- Managing change in the work environment
- Management information system.
Methodology: Lectures, discussions, syndicate work, case studies and exercises. Audio-visual aids will be used to reinforce these learning methods.
Confidential secretaries and personal assistants attached to top executives, and heads of department and division in both public and private organizations and trainers.
Mode of Assessment for Certification: 100 per cent attendance / active participation.
Contact Person: E. Ephraim