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Time Management and Client or Customer Care Seminar or Course

By: HRODC Postgraduate Training Institute

Netherlands

02 - 13 Oct, 2017  12 days

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GBP 10,000

By the conclusion of the specified learning and development activities, delegates will be able to:  

  • Determine how efficient time management increases work effectiveness and productivity
  • Develop a personal approach in using your time in the most productive way 
  • Implement techniques for minimising disruptions
  • Understand the underlying principles of “time” in an organisational wide context
  • Appreciate the importance of time management
  • Know the difference between being “busy” and “productive”
  • identify time wasters and adopt strategies for eliminating them
  • Make use of the different time management tools to increase their work effectiveness and productivity
  • Develop ways to maximise their personal effectiveness
  • Understand the difference between important and urgent activities/works
  • Learn how to diffuse the impact of others
  • Adopt appropriate strategies for dealing with interruptions
  • Learn how to handle interruptions constructively
  • Learn how assert themselves politely and calmly
  • Know how to refuse unreasonable requests in the proper manner
  • Specify and explain the four d’s in time management
  • Use effective delegation techniques at the workplace
  • Decide which items can be delegated
  • Adopt effective delegation techniques
  • Know how to properly delegate task
  • Relate the concept of maslow’s hierarchy of needs with effective time management
  • Explain the pickle jar theory
  • Apply the Pareto principle (80/20 rule) to time management issues
  • Explain the concept of Eisen Hower method
  • Discuss POSEC method in relation to time management
  • Recognise the variety of causes of procrastination and apply relevant techniques to overcome them
  • Identify time bandits and devise strategies for dealing with them
  • Understand the concept of multitasking
  • Suggest ways to manage multiple tasks
  • Meet tight deadlines with time to spare
  • Beat work related stress
  • Gain a balance between professional goals and personal time
  • Devise ways to avoiding time crunches
  • Formulate strategies in handling unexpected job emergencies
  • Enumerate the benefits of effective time management
  • Specify the effects of poor time management
  • Ascertain their respective goals/objectives
  • Realise the importance of goals
  • Develop useful techniques for setting and achieving goals
  • Determine how goal setting can lead to proper time management
  • Set realistic goals through smart method
  • Identify their professional goals and personal time
  • Name the different planning tools
  • Devise their personal planner
  • Develop your own individualised plan of action to maximise their use of time
  • Use practical techniques for organising work
  • Handle e-mails, task and calendar systematically
  • manage information flow and retrieval process
  • Deal with information overload
  • Devise an organized and systematic schedule and handle it properly
  • Develop their personal “To-Do-List”
  • explain the concept of batching technique and its relationship to time management
  • Learn how to utilize their gap times
  • Manage projects in a systematic way
  • Adopt an effective follow-up system in the workplace
  • Develop and maintain a good time management habit
  • Plan to make the best use of the time available through the art of effective scheduling
  • Learn the step-by-step process in making effective schedule
  • Understand the underlying concept of the prioritisation grid
  • Prioritise ‘urgent’ and ‘important’ activities
  • Explain the time management matrix
  • Develop their personal abc123 prioritised planning
  • Learn how to prioritise using decision matrices
  • Learn how to maintain their responsibility
  • Know how most managers apportioned their time
  • Enumerate the different time management tips for managers
  • Manage resources more efficiently
  • Conduct an efficient workload analysis
  • Learn how to manage their workloads more effectively
  • Ascertain how to work with disorganised colleague
  • Specify and explain the four d’s in time management
  • Use effective delegation techniques at the workplace
  • Decide which items can be delegated
  • Adopt effective delegation techniques
  • Know how to properly delegate task
  • create an effective agenda that will keep the meeting on the track
  • realise the importance of agenda
  • Specify the steps for running productive and effective meeting
  • Distinguish groupthink from team think
  • Reduce time spent in meetings yet contribute more effectively
  • Identify the different meeting menaces and learn how to deal with them
  • Ascertain the possible causes and effects of meeting mismanagement
  • Solve problems through the trading game scenario
  • Architecture of GSM
  • Functionality of GSM
  • Numbering of GSM
  • GSM data
  • Dual half rate
  • DFCA
  • EDGE
Amsterdam Netherlands Oct 02 - 13 Oct, 2017
GBP 10,000.00 + 500.00 (VAT)(The course cost does not include living accommodation. However, delegates are treated with the following: Continuous snacks throughout the Event Days; Hot Lunch on Event Days; City Tour; Hand-outs; Stationery. We offer very attractive discount for groups)
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+44 7736147507; +44 1902 763607; +44 2071935906; +

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