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Advanced Business Communication Course

By: HRODC Postgraduate Training Institute

Belgium

14 - 25 Aug, 2017  12 days

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GBP 10,000

This is a 10 day course. At the end of the course, you will receive a Diploma-Postgraduate in Advanced Business Communication (Double Credit).

  • Courses are delivered in over 30 Cities including Dubai, Kuala Lumpur, Paris, Milan, Caracas, Manila, Manama, Amsterdam, Jakarta;
  • The UK Deliveries are usually in Central London and occasionally in Manchester, Birmingham and Wolverhampton;

By the conclusion of the specified learning and development activities, delegates will be able to demonstrate a heightened understanding of the following concepts and issues:

Written Communication: An Overview

Part 1 - Business Communication: An Introduction

  • Principles of Business Writing;
  • 4 Stages of Writing;
  • Using Mind Maps and Writing Plan;
  • Business Correspondence;
  • Common Mistakes in Business Letter Writing.

Part 2 - Presentation of Business Documents

  • Parts of a Business Letter;
  • Business Letter Formats;
  • Styles in Business Correspondence;
  • Open Punctuation;
  • Memos;
  • Fax Messages.

Part 3 - Structuring Your Communications 4-Points Plan

  • 4-Point Plan for Communication Structuring
    • Introduction, Jumping-Off Point;
    • Details, Including Facts, Figures, Evidence;
    • Conclusion, Incorporating Response, Suggestions, Expectations, Recommendations or Action;
    • Closure, Ending.

Part 4 - Language and Tone: Writing to Clients or Customers

  • The Weakest Link in Your Business Writing;
  • Ten Steps to Good Business Writing. 
  • Neutral or Positive Messages;
  • Negative Messages;
  • Persuasive Messages.

Part 5: E-mail

  • The Explosive Growth of E-Mail;
  • Seven Deadly Sins of Working with E-Mail;
  • The Good, the Bad and the Ugly of E-Mail;
  • The Weakest Link in Your E-Mails;
  • How Can You Make E-Mail Work For You?
  • Customer Care and E-Mail;
  • Creating Electronic Rapport;
  • E-Mail at Work;
  • Netiquette.

Drafting Common Business Documents

Part 6 - Inquiries and Replies

  • Making Requests for Catalogues and Price Lists
  • Responding to Requests for Catalogues and Price Lists;
  • Making General Enquiries;
  • Responding to General Enquiries;
  • Making Requests for Goods on Approval;
  • Responding to Requests for Goods on Approval’
  • Making Requests for Concessions.
  • Addressing Requests for Concessions.

Part 7 - Quotations, Estimates and Tenders

  • Common Terminology used in Quotations;
  • Terminological Conventions in Estimates;
  • Terminologies common to Tenders;
  • Formulating General Quotations;
  • Making Quotations Subject to Conditions of Acceptance;
  • Constructing Tabulated Quotations;
  • Providing Estimates with Specifications;
  • Responding to Tenders;
  • Addressing Quotations that have not been Accepted or that have been Amended;
  • Writing Follow-Up Letters.

Part 8 - Orders and Their Fulfilment

  • Placing Orders;
  • Routine Orders;
  • Acknowledging Orders;
  • Declining to fulfil Orders;
  • Dealing Counter-Offers from Suppliers;
  • Creating Packing Lists;
  • Generating Dispatch Notes;
  • Generating a Goods-in-Received Note (GRIN).

Part 9 – Creating Invoices, and Making Account Settlement and Payment Requests

  • Creating Invoices;
  • Creating Pro Forma Invoices;
  • Credit Note Formats;
  • Generating a Credit Note;
  • Issuing Statements of Account;
  • Generating Payment Terms;
  • Varying the Terms of Payment;
  • Establishing Methods of Payment. 
  • Tone and Interpretation of ;
  • Writing Late Payment Letters;
  • Formulating ‘Collection Letters’.

Part 10 - Credit and Status Inquiries

  • Reasons for Credit;
  • Disadvantages of Credit;
  • Requests for Credit;
  • Business References;
  • Status Enquiries;
  • Replies to Status Enquiries.

Part 11 - General Business Transaction

  • Request for Quotation;
  • Supplier's Quotation;
  • Request for Permission to Quote Company as A Reference;
  • Permission Granted;
  • Order;
  • Supplier's Acknowledgement;
  • Advice Note;
  • Consignment Note;
  • Delivery Note Invoice Debit and Credit Notes;
  • Statement of Account;
  • Payment;
  • Receipt.

Dealing with Other Important Business Documents

Part 12 - Reports and Proposals

  • The Plain English Guide to Writing Reports:
    • Defining the Purpose;
    • Investigating the Topic;
    • Organising the Report into Sections;
    • Order of Presentation;
    • Order of Writing;
    • Numbering Sections and Paragraphs;
    • Planning the Writing- Revision.

Part 13 - Notices, Advertisements and Information Sheets

  • Notices;
  • Advertisements;
  • Leaflets and Information Sheets;
  • Design Skills.

Part 14 - Circulars

  • Circulars Announcing Changes in Business Organization;
  • Circulars Announcing Changes in Business Partnerships;
  • Letters Announcing Change of Representatives;
  • Internal Circulars to Staff;
  • Circulars with Reply Forms.

Part 15 - Sales Letters, Voluntary Offers and other Publicity Materials

  • The Weakest Link in Your Sales Letters;
  • Successful Sales Letters;
  • Specimen Sales Letters;
  • Making Voluntary Offers.
  • Generating Press Releases; 
  • Creating Newsletters;
  • Writing Meeting Notification;
  • Preparing Meeting Agenda;
  • Preparing Minutes of Meetings;

Part 16 - Salient Issues in Human Resource Administration

  • Letters of Application;
  • Testimonials;
  • Favourable References;
  • Unfavourable References;
  • Interview Letters;
  • Offers of Appointment;
  • Termination of Employment;
  • Sundry Personnel Matters.
Brussels, Belgium Aug 14 - 25 Aug, 2017
GBP 10,000.00 + 500.00 (VAT)(The course cost does not include living accommodation. However, delegates are treated with the following: Continuous snacks throughout the Event Days; Hot Lunch on Event Days; City Tour; Hand-outs; Stationery. We offer very attractive discount for groups)
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+44 7736147507; +44 1902 763607; +44 2071935906; +

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