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Advanced Business Communication Course

By: HRODC Postgraduate Training Institute, A Postgraduate-Only Institution

Belgium

25 Feb - 08 Mar, 2019  12 days

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GBP 10,000

This is a 10 day course. At the end of the course, you will receive a Diploma-Postgraduate in Advanced Business Communication (Double Credit).

Courses are delivered in over 30 Cities including Dubai, Kuala Lumpur, Paris, Milan, Caracas, Manila, Manama, Amsterdam, Jakarta:

The UK Deliveries are usually in Central London and occasionally in Manchester, Birmingham and Wolverhampton:

By the conclusion of the specified learning and development activities, delegates will be able to demonstrate a heightened understanding of the following concepts and issues:

  • Written Communication: An Overview

Part 1 - Business Communication: An Introduction

  • Principles of Business Writing:
  • 4 Stages of Writing:
  • Using Mind Maps and Writing Plan:
  • Business Correspondence:
  • Common Mistakes in Business Letter Writing.

Part 2 - Presentation of Business Documents

  • Parts of a Business Letter:
  • Business Letter Formats:
  • Styles in Business Correspondence:
  • Open Punctuation:
  • Memos:
  • Fax Messages.

Part 3 - Structuring Your Communications 4-Points Plan

  • 4-Point Plan for Communication Structuring
  • Introduction, Jumping-Off Point:
  • Details, Including Facts, Figures, Evidence:
  • Conclusion, Incorporating Response, Suggestions, Expectations, Recommendations or Action:
  • Closure, Ending.

Part 4 - Language and Tone: Writing to Clients or Customers

  • The Weakest Link in Your Business Writing:
  • Ten Steps to Good Business Writing. 
  • Neutral or Positive Messages:
  • Negative Messages:
  • Persuasive Messages.

Part 5: E-mail

  • The Explosive Growth of E-Mail:
  • Seven Deadly Sins of Working with E-Mail:
  • The Good, the Bad and the Ugly of E-Mail:
  • The Weakest Link in Your E-Mails:
  • How Can You Make E-Mail Work For You?
  • Customer Care and E-Mail:
  • Creating Electronic Rapport:
  • E-Mail at Work:
  • Netiquette.
  • Drafting Common Business Documents

Part 6 - Inquiries and Replies

  • Making Requests for Catalogues and Price Lists
  • Responding to Requests for Catalogues and Price Lists:
  • Making General Enquiries:
  • Responding to General Enquiries:
  • Making Requests for Goods on Approval:
  • Responding to Requests for Goods on Approval’
  • Making Requests for Concessions.
  • Addressing Requests for Concessions.

Part 7 - Quotations, Estimates and Tenders

  • Common Terminology used in Quotations:
  • Terminological Conventions in Estimates:
  • Terminologies common to Tenders:
  • Formulating General Quotations:
  • Making Quotations Subject to Conditions of Acceptance:
  • Constructing Tabulated Quotations:
  • Providing Estimates with Specifications:
  • Responding to Tenders:
  • Addressing Quotations that have not been Accepted or that have been Amended:
  • Writing Follow-Up Letters.

Part 8 - Orders and Their Fulfilment

  • Placing Orders:
  • Routine Orders:
  • Acknowledging Orders:
  • Declining to fulfil Orders:
  • Dealing Counter-Offers from Suppliers:
  • Creating Packing Lists:
  • Generating Dispatch Notes:
  • Generating a Goods-in-Received Note (GRIN).

Part 9 – Creating Invoices, and Making Account Settlement and Payment Requests

  • Creating Invoices:
  • Creating Pro Forma Invoices:
  • Credit Note Formats:
  • Generating a Credit Note:
  • Issuing Statements of Account:
  • Generating Payment Terms:
  • Varying the Terms of Payment:
  • Establishing Methods of Payment. 
  • Tone and Interpretation of :
  • Writing Late Payment Letters:
  • Formulating ‘Collection Letters’.

Part 10 - Credit and Status Inquiries

  • Reasons for Credit:
  • Disadvantages of Credit:
  • Requests for Credit:
  • Business References:
  • Status Enquiries:
  • Replies to Status Enquiries.

Part 11 - General Business Transaction

  • Request for Quotation:
  • Supplier's Quotation:
  • Request for Permission to Quote Company as A Reference:
  • Permission Granted:
  • Order:
  • Supplier's Acknowledgement:
  • Advice Note:
  • Consignment Note:
  • Delivery Note Invoice Debit and Credit Notes:
  • Statement of Account:
  • Payment:
  • Receipt.
  • Dealing with Other Important Business Documents

Part 12 - Reports and Proposals

  • The Plain English Guide to Writing Reports:
  • Defining the Purpose:
  • Investigating the Topic:
  • Organising the Report into Sections:
  • Order of Presentation:
  • Order of Writing:
  • Numbering Sections and Paragraphs:
  • Planning the Writing- Revision.

Part 13 - Notices, Advertisements and Information Sheets

  • Notices:
  • Advertisements:
  • Leaflets and Information Sheets:
  • Design Skills.

Part 14 - Circulars

  • Circulars Announcing Changes in Business Organization:
  • Circulars Announcing Changes in Business Partnerships:
  • Letters Announcing Change of Representatives:
  • Internal Circulars to Staff:
  • Circulars with Reply Forms.

Part 15 - Sales Letters, Voluntary Offers and other Publicity Materials

  • The Weakest Link in Your Sales Letters:
  • Successful Sales Letters:
  • Specimen Sales Letters:
  • Making Voluntary Offers.
  • Generating Press Releases: 
  • Creating Newsletters:
  • Writing Meeting Notification:
  • Preparing Meeting Agenda:
  • Preparing Minutes of Meetings:

Part 16 - Salient Issues in Human Resource Administration

  • Letters of Application:
  • Testimonials:
  • Favourable References:
  • Unfavourable References:
  • Interview Letters:
  • Offers of Appointment:
  • Termination of Employment:
  • Sundry Personnel Matters.
Durban; Dubai; London;Kuala Lumpur; Amsterdam; Paris;Brussels Feb 25 - 08 Mar, 2019
GBP 10,000.00 + 500.00 (VAT)(The course cost does not include living accommodation. However, delegates are treated with the following: Continuous snacks throughout the Event Days; Hot Lunch on Event Days; City Tour; Hand-outs; Stationery. We offer very attractive discount for groups)
(Convert Currency)

Ms. Michelle +442071938392; +447487877573; +639368309409

Prof. Dr. R. B. Crawford
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