This is a 10 day course. At the end of the course, you will receive a Diploma-Postgraduate in Advanced Business Communication (Double Credit).
Courses are delivered in over 30 Cities including Dubai, Kuala Lumpur, Paris, Milan, Caracas, Manila, Manama, Amsterdam, Jakarta:
The UK Deliveries are usually in Central London and occasionally in Manchester, Birmingham and Wolverhampton:
By the conclusion of the specified learning and development activities, delegates will be able to demonstrate a heightened understanding of the following concepts and issues:
- Written Communication: An Overview
Part 1 - Business Communication: An Introduction
- Principles of Business Writing:
- 4 Stages of Writing:
- Using Mind Maps and Writing Plan:
- Business Correspondence:
- Common Mistakes in Business Letter Writing.
Part 2 - Presentation of Business Documents
- Parts of a Business Letter:
- Business Letter Formats:
- Styles in Business Correspondence:
- Open Punctuation:
- Fax Messages.
Part 3 - Structuring Your Communications 4-Points Plan
- 4-Point Plan for Communication Structuring
- Introduction, Jumping-Off Point:
- Details, Including Facts, Figures, Evidence:
- Conclusion, Incorporating Response, Suggestions, Expectations, Recommendations or Action:
- Closure, Ending.
Part 4 - Language and Tone: Writing to Clients or Customers
- The Weakest Link in Your Business Writing:
- Ten Steps to Good Business Writing.
- Neutral or Positive Messages:
- Negative Messages:
- Persuasive Messages.
Part 5: E-mail
- The Explosive Growth of E-Mail:
- Seven Deadly Sins of Working with E-Mail:
- The Good, the Bad and the Ugly of E-Mail:
- The Weakest Link in Your E-Mails:
- How Can You Make E-Mail Work For You?
- Customer Care and E-Mail:
- Creating Electronic Rapport:
- E-Mail at Work:
- Drafting Common Business Documents
Part 6 - Inquiries and Replies
- Making Requests for Catalogues and Price Lists
- Responding to Requests for Catalogues and Price Lists:
- Making General Enquiries:
- Responding to General Enquiries:
- Making Requests for Goods on Approval:
- Responding to Requests for Goods on Approval’
- Making Requests for Concessions.
- Addressing Requests for Concessions.
Part 7 - Quotations, Estimates and Tenders
- Common Terminology used in Quotations:
- Terminological Conventions in Estimates:
- Terminologies common to Tenders:
- Formulating General Quotations:
- Making Quotations Subject to Conditions of Acceptance:
- Constructing Tabulated Quotations:
- Providing Estimates with Specifications:
- Responding to Tenders:
- Addressing Quotations that have not been Accepted or that have been Amended:
- Writing Follow-Up Letters.
Part 8 - Orders and Their Fulfilment
- Placing Orders:
- Routine Orders:
- Acknowledging Orders:
- Declining to fulfil Orders:
- Dealing Counter-Offers from Suppliers:
- Creating Packing Lists:
- Generating Dispatch Notes:
- Generating a Goods-in-Received Note (GRIN).
Part 9 – Creating Invoices, and Making Account Settlement and Payment Requests
- Creating Invoices:
- Creating Pro Forma Invoices:
- Credit Note Formats:
- Generating a Credit Note:
- Issuing Statements of Account:
- Generating Payment Terms:
- Varying the Terms of Payment:
- Establishing Methods of Payment.
- Tone and Interpretation of :
- Writing Late Payment Letters:
- Formulating ‘Collection Letters’.
Part 10 - Credit and Status Inquiries
- Reasons for Credit:
- Disadvantages of Credit:
- Requests for Credit:
- Business References:
- Status Enquiries:
- Replies to Status Enquiries.
Part 11 - General Business Transaction
- Request for Quotation:
- Supplier's Quotation:
- Request for Permission to Quote Company as A Reference:
- Permission Granted:
- Supplier's Acknowledgement:
- Advice Note:
- Consignment Note:
- Delivery Note Invoice Debit and Credit Notes:
- Statement of Account:
- Dealing with Other Important Business Documents
Part 12 - Reports and Proposals
- The Plain English Guide to Writing Reports:
- Defining the Purpose:
- Investigating the Topic:
- Organising the Report into Sections:
- Order of Presentation:
- Order of Writing:
- Numbering Sections and Paragraphs:
- Planning the Writing- Revision.
Part 13 - Notices, Advertisements and Information Sheets
- Leaflets and Information Sheets:
- Design Skills.
Part 14 - Circulars
- Circulars Announcing Changes in Business Organization:
- Circulars Announcing Changes in Business Partnerships:
- Letters Announcing Change of Representatives:
- Internal Circulars to Staff:
- Circulars with Reply Forms.
Part 15 - Sales Letters, Voluntary Offers and other Publicity Materials
- The Weakest Link in Your Sales Letters:
- Successful Sales Letters:
- Specimen Sales Letters:
- Making Voluntary Offers.
- Generating Press Releases:
- Creating Newsletters:
- Writing Meeting Notification:
- Preparing Meeting Agenda:
- Preparing Minutes of Meetings:
Part 16 - Salient Issues in Human Resource Administration
- Letters of Application:
- Favourable References:
- Unfavourable References:
- Interview Letters:
- Offers of Appointment:
- Termination of Employment:
- Sundry Personnel Matters.