We are happy to invite you (your teams) for the upcoming Certified Customer Service Manager open program. This training program is designed to develop leadership skills that guarantees excellent customer service delivery via quality leadership policies, processes and procedures. Participants of this 4 days intensive certification program will acquire relevant knowledge/skills needed to lead highly empowered customer-centric team of any world class organization. This program has been developed with a focus on removing all possible leadership barriers to the continuous flow of revenues into the business.
Skills acquired during this training seek to improve employees’ productivity through inspirational and highly motivated leadership practices that provides an excellent framework for a wow service delivery.
Major competencies to be addressed during the training
- Managing customer service performance and matrices
- Managing customer service human resources
- Coaching and mentoring service professionals
- Emotive communication and emotional intelligence
- Managing customer service business processes and systems
- Personal effectiveness, prioritization skills
- Service excellence and business reporting
Who Attends this Training?
Customer service managers, sales and marketing managers, team leaders and supervisors, aspiring managers, operations managers, administrators, professionals willing to advance in their careers and entrepreneurs.