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Airport Operations - Advanced

By: International Air Transport Association (IATA)


19 - 23 Sep, 2016  5 days

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USD 3,700

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders.

What you will learn

Upon completing this course you will have the skills to:

  • Use proven techniques to improve your operational practices, solve problems, and optimize benefits
  • Combine modern business practices with operations to meet international standards
  • Identify areas for improvement in your operations and facilitation processes
  • Apply performance measurement techniques to support key operational project needs

Course Content

  • Overview
  • Elements of airport master planning
  • Managing the environment
  • The future of airports
  • Operations
  • Airport as an operational system
  • Airport emergencies
  • Airport security
  • Safety management system for airports
  • Extreme weather operations
  • Collaborative airport decision making
  • Management
  • Airside concessions
  • Customer service
  • Relations with airlines
  • Training requirements
  • Passenger facilitation


Who Should Attend?

This course is recommended for:

  • Airport managers and supervisors in operation services, maintenance, engineering, security and safety
  • Duty managers
  • Corporate management professionals

Prerequisites: Participants should have prior knowledge of airport business and operations

Certificate Awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Switzerland, Geneva Sep 19 - 23 Sep, 2016
USD 3,700.00(Non-Member)
USD 3,145.00(Member)
USD 2,590.00(Developing Nations)
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+41.22.770.2565, +41.79.735.1062

Early bird discount- Register before Jun 19, 2016 to save 20% off your price category