Airport and ground operations processes involve several well defined activities that need to be completed on a timely basis for specific objectives to be achieved. In cases where such activities cannot be completed on time, certain decisions are required. Such decisions may result in a change in priorities or the activation of an alternative course of action. Most decisions can impact several of the partners concerned with the process and therefore the decisions should be made collaboratively. In practice this collaboration is often missing with the result that the decisions made adversely affect one or more partner and hence the overall operation.
In this training course you will learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and how to unleash the power of shared information so that the impact of decisions on the work of the partners’ operations becomes visible. Learn how to build trust among partners to ensure the willingness to both share information and use the shared information, resulting in better informed decisions and increase the efficiency of airports and the on-time-performance of ground operations.
What you will learn
Upon completion of this course you will be able to:
- Design and run an A-CDM project
- Explain the A-CDM concept, as a way of working, to others
- Build trust among partners to facilitate the sharing of information
- Maximize the use of shared information to build efficiency
- Streamline airport and ground operations processes to gain benefits
- CDM to develop efficient airport and ground operations processes
- Key issues associated with A-CDM
- Building trust with airport partners
- A-CDM business case
- Developing an effective A-CDM implementation project
- Defining the requirements, including IT tools to support an A-CDM project
- Current and future decision making tools
Participants should have a good knowledge of the processes involved in aircraft turnaround and terminal services.
Who Should Attend?
This course is recommended for:
- Airport managers
- Ground operations managers
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.