This training program is designed to equip the participants with skills in managing effective conflict in the workplace.
After completing this program participants will:
- Understand the root causes of workplace conflict.
- Know how to resolve workplace conflicts.
- Know how to apply the principles of effective negotiation and reconciliation techniques in conflict resolution.
- Causes of conflict
- Skills for effective community liaison
- Ways of addressing conflict
- Steps for resolution of conflict
- Importance of negotiation in conflict resolution
- Reconciliation as an effective tool in conflict management