Good management consists in showing average people how to do the work of superior people - John D. Rockefeller.
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This training workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
- Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
- Setting Goals
- Understanding Cascading Goals
- The SMART Way
- The Three P’s
- Helping Others Set Goals
- Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
- Degrees of Delegation
- Complete Supervision.
- Partial Supervision
- Complete Independence
- Implementing Delegation
- Deciding to Delegate
- To whom should you Delegate?
- Providing Instructions
- Monitoring the Results
- Trouble Shooting Delegation
- Providing Feedback
- Characteristics of a Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- Managing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important matrix
- Using a Productivity Journal
- Using Routines and Rituals to simplify your workday
- Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help from Within the Team
- Seek Help from Outside the Team
- Tips For Special Situation
- What To Do If You’ve Been Promoted from within the Team
- What To Do If You’re Leading A Brand New Team
- What To Do If You’re Taking on an Established Team
- A Survival Guide for the New Supervisor
- Ask the Right Questions of the Right People.
- Go to Gemba.
- Keep Learning!
- Wrapping Up
- Words from the Wise
Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly.
By the end of this workshop, participants should be able to:
- Define requirements for particular tasks.
- Set expectations for your staff.
- Set SMART goals for yourself.
- Help your staff set SMART goals.
- Assign work and delegate appropriately.
- Provide effective, appropriate feedback to your staff.
- Manage your time more efficiently.
- Help your team resolve conflicts.
- Understand how to manage effectively in particular situations.
Managers and Supervisors.