Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Call Center and Customer Service Training for Call Center Agents

By: Allied Educational Resources Ltd.

Lagos State, Nigeria

22 - 23 Aug, 2016  2 day

Follow Event

  

NGN 60,000

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.

Learning Objectives

  • Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element
  • Learn aspects of verbal communication
  • Demonstrate an understanding of questioning and listening skills n such as tone, cadence, and pitch
  • Demonstrate an understanding of questioning and listening skills 
45 Lagos street,Ebutte-Metta, Yaba,Lagos. Aug 22 - 23 Aug, 2016
NGN 60,000.00(10,000naira off)
(Convert Currency)

07081901320, 07087808664

10,000naira off for August
Related Courses
Overcome Objections and Nail the Sale Overcome Objections and Nail the Sale

2 day, 26 - 27 Sep, 2017 

2017-09-26 12:09:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality ...

Executive Administrative Personal Assistant Training Executive Administrative Personal Assistant Training

2 day, 28 - 29 Sep, 2017 

2017-09-28 12:09:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important ...

Logistics  and Supply Chain Management Logistics and Supply Chain Management

2 day, 25 - 26 Sep, 2017 

2017-09-25 12:09:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an ...