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Call Center and Customer Service Training for Call Center Agents

By: Allied Educational Resources Ltd.

Lagos State, Nigeria

22 - 23 Aug, 2016  2 day

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NGN 60,000

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.

Learning Objectives

  • Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element
  • Learn aspects of verbal communication
  • Demonstrate an understanding of questioning and listening skills n such as tone, cadence, and pitch
  • Demonstrate an understanding of questioning and listening skills 
45 Lagos street,Ebutte-Metta, Yaba,Lagos. Aug 22 - 23 Aug, 2016
NGN 60,000.00(10,000naira off)
(Convert Currency)

07081901320, 07087808664

10,000naira off for August
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