Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Contact Center Training

By: Allied Educational Resources Ltd.

Lagos State, Nigeria

27 - 28 Feb, 2019  2 day

Follow Event

  

NGN 60,000

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course.

Learning Objectives

  • Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element
  • Learn aspects of verbal communication
  • Demonstrate an understanding of questioning and listening skills n such as tone, cadence, and pitch
  • Demonstrate an understanding of questioning and listening skills 
45 Lagos street,Ebutte-Metta, Yaba,Lagos. Feb 27 - 28 Feb, 2019
NGN 60,000.00(10,000naira off)
(Convert Currency)

Mr Ike Oforgu 07081901320, 07087808664

NST PPC Advert
Related Courses
Northeastern State University  MBA 100% online Northeastern State University MBA 100% online

10 months, 01 Aug - 01 May, 2020 

2019-08-01 12:08:00
United States of America (USA)

Allied Educational Resources Ltd.

Northeastern State University offers the Master of Business Administration in Business Administration (MBA) online. The program is designed for working professionals and may be completed in two years ...

Train The Trainer – Become a certified Trainer Course Train The Trainer – Become a certified Trainer Course

2 day, 11 - 12 Jul, 2019 

2019-07-11 12:07:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Although it may appear to be simple, conducting a training session requires specific skills and knowledge of how people learn. Trainers who have taken the time to consider their own approaches, ...

Logistics and Supply Chain Management Course Logistics and Supply Chain Management Course

2 day, 22 - 23 Jul, 2019 

2019-07-22 12:07:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an ...

Developing and Managing Managers Course Developing and Managing Managers Course

2 day, 17 - 18 Jul, 2019 

2019-07-17 12:07:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Developing and Managing Managers skills enhances the capacity of managers and professionals to be of benefit to themselves and their organisations. Management skills include identifying, planning, ...