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Galvanizing the Front Desk and Sustainable Customer Service

By: Angelus Consulting and Research Limited

Lagos State, Nigeria

20 - 22 Sep, 2016  3 days

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NGN 80,000

Front desk employees are essential to the success of any organization as they are the first that a customer encounters upon entry into your organization’s premises, so it is essential that the front desk employees present the most positive image possible as first impression matters.

One way you can ensure that your front desk employees provide the best service possible is to provide them with the training that reflects the image your company wishes to convey and that is why this training program is a necessity for every front desk personnel as it will galvanize them to carrying out their duties more professionally and also satisfy customers’ needs.

Learning Objectives

At the end of this training, participants will be able to;

  • Describe the components of a professional image
  • Represent their company's brand and image
  • Manage telephone communication with courtesy
  • Treat customers with respect
  • Send effective and professional e-mails
  • Improve their appearance including dressing and grooming
  • Maintain their work space to reflect their professional image
  • Develop a personal action plan to improve their image and customer service skills
  • Explain the connection between a professional image and exceptional customer service
  • Improve their verbal communication with customers face to face

Methodology

Course is delivered using a mixture of interactive lectures, videos, case studies and exercises                       

Target Participants

Front Desk Employees, Receptionists, Customer care personnel and persons interested in Front Desk/Customer service 

Contents

  • Features of a professional Image
  • Things that can ruin a professional image
  • Body Language
  • Winning with words
  • Image and Customer Service
  • Improving listening skills
  • Telephone image
  • Verbal communication skills
  • Handling difficult people with diplomacy
  • Effective and Professional e-mail communication
  • Prioritizing Tasks
  • Neatness Counts
  • Planning for the next day
Angelus Consulting and Research Limited 70b, Olorunlogbon Street, Anthony Village, Lagos State Sep 20 - 22 Sep, 2016
NGN 80,000.00
(Convert Currency)

07082570187, 08183533642

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