Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Galvanizing the Front Desk and Sustainable Customer Service

By: Angelus Consulting and Research Limited

Lagos State, Nigeria

20 - 22 Sep, 2016  3 days

Follow Event

  

NGN 80,000

Front desk employees are essential to the success of any organization as they are the first that a customer encounters upon entry into your organization’s premises, so it is essential that the front desk employees present the most positive image possible as first impression matters.

One way you can ensure that your front desk employees provide the best service possible is to provide them with the training that reflects the image your company wishes to convey and that is why this training program is a necessity for every front desk personnel as it will galvanize them to carrying out their duties more professionally and also satisfy customers’ needs.

Learning Objectives

At the end of this training, participants will be able to;

  • Describe the components of a professional image
  • Represent their company's brand and image
  • Manage telephone communication with courtesy
  • Treat customers with respect
  • Send effective and professional e-mails
  • Improve their appearance including dressing and grooming
  • Maintain their work space to reflect their professional image
  • Develop a personal action plan to improve their image and customer service skills
  • Explain the connection between a professional image and exceptional customer service
  • Improve their verbal communication with customers face to face

Methodology

Course is delivered using a mixture of interactive lectures, videos, case studies and exercises                       

Target Participants

Front Desk Employees, Receptionists, Customer care personnel and persons interested in Front Desk/Customer service 

Contents

  • Features of a professional Image
  • Things that can ruin a professional image
  • Body Language
  • Winning with words
  • Image and Customer Service
  • Improving listening skills
  • Telephone image
  • Verbal communication skills
  • Handling difficult people with diplomacy
  • Effective and Professional e-mail communication
  • Prioritizing Tasks
  • Neatness Counts
  • Planning for the next day
Angelus Consulting and Research Limited 70b, Olorunlogbon Street, Anthony Village, Lagos State Sep 20 - 22 Sep, 2016
NGN 80,000.00
(Convert Currency)

07082570187, 08183533642

NST PPC Advert
Related Courses
Pumps and Valves: Selection, Troubleshooting and Repairs Pumps and Valves: Selection, Troubleshooting and Repairs

3 days, 25 - 27 Apr, 2018 

2018-04-25 12:04:00
Lagos State, Nigeria

Angelus Consulting and Research Limited

This training program is designed and developed to acquaint participants to the different types of pumps and valves and their associated terminology. The application of the different types of pumps ...

Pneumatic/Electro-Pneumatic Control System Pneumatic/Electro-Pneumatic Control System
On going

5 days, 23 - 27 Apr, 2018 

2018-04-23 12:04:00
Lagos State, Nigeria

Angelus Consulting and Research Limited

This course aims to enable technical personnel to understand the Pneumatic and Electropneumatic Automation System better; improve participants operation, maintenance and troubleshooting skills. The ...

Performance Management and Effective Feedback System Performance Management and Effective Feedback System

3 days, 14 - 16 May, 2018 

2018-05-14 12:05:00
Lagos State, Nigeria

Angelus Consulting and Research Limited

Most Managers often view performance management as being primarily the end-of-year performance review. In truth, performance management is a continuous year-round function. This course will expose ...

Mechanical Drives System Mechanical Drives System

3 days, 21 - 23 May, 2018 

2018-05-21 12:05:00
Lagos State, Nigeria

Angelus Consulting and Research Limited

This course provides practical skills training for employees to maintain common mechanical drive systems on electrically driven machinery. Participants should be able to identify and use common hand ...