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Administrative Support

By: Sandhills Consulting Nigeria Ltd

Lagos State, Nigeria

01 - 03 Aug, 2016  3 days

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NGN 99,750

Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization.

 Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this workshop, participants will learn the core skills that will help them use their resources efficiently, manage time wisely, communicate effectively, and collaborate with others skillfully.

Course Content

Day One

  • Basic Principles
  • Concept of Administrative Management
  • The Effective use of Microsoft Word-An Overview
  • Getting Organized (I)                         
  • Dealing with Email                            
  • Managing Electronic Files                 
  • Keeping Track of the Paper Trail       
  • Making the Most of Voice Mail         
  • Getting Organized (II)                        
  • Keeping Your Workspace Organized 
  • Using a To-Do Book                           
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • Using Computer Skills and Social Media Tools

Day Two

  • Managing Time                                 
  • Managing Your Time                         
  • Keeping your Boss and Others on Track        
  • Maintaining Schedules                      
  • Getting It All Done On Time              
  • Prioritizing                                         
  • The Secret to Staying on Track          
  • Goal Setting                                       
  • Special Tasks                                      
  • Planning Small Meetings                   
  • Planning Large Meetings
  • Taking Minutes
  • Effective Report Writing
  • Managing Records Effectively
  • Managing Petty Cash                         
  • Organizing Travel                              
  • Verbal Communication Skills             
  • Listening and Hearing: They Aren’t the Same           
  • Asking Questions                                
  • Communicating with Power              
  • Non-Verbal Communication Skills     
  • Body Language                                  
  • The Signals You Send to Others         
  • It’s Not What You Say, It’s How You Say It     

Day Three

  • Empowering Yourself                        
  • Being Assertive                                  
  • Resolving Conflict                              
  • Building Consensus
  • Making Decisions       
  • Understanding Office Politics
  • The Team of Two                               
  • Working with Your Manager             
  • Influencing Skills                                
  • What to Do in Sticky Situations          
  • Taking Care of Yourself                     
  • Ergonomics                                        
  • Stress Management                           
  • Dealing with a Heavy Workload        
  • Wrapping Up                                      
  • Words from the Wise                        

Workshop Objective

By the end of this workshop, participants will be able to:

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of yourself is a priority
  • Use Basic Social Media Tools
  • Effectively Manage their Bosses
  • Understand Office Politics
  • Understand some Concepts and Basics of Administrative Management

Target Audience           

 Secretaries, Personal Assistants and Administrative Assistants

6,Segun Gbele Close, Off Lola Holloway Street, Omole Phase 1, Ojodu-Ikeja, Lagos, Nigeria Aug 01 - 03 Aug, 2016
NGN 99,750.00((VAT Inclusive))
(Convert Currency)

08185131363, 08061277967