ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
Continual service improvement (CSI) should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services. It is essential for IT services to keep pace with changing business needs.
In addition to the training you will get the following:
- 2 Official Practice Question Papers, with answers
- High Quality Videos
- Online Study Material (Study Guides)
- 27 PMI PDUs
- Chapter tests