Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.
Allowing workplace harassment to continue will cause legal problems while destroying company morale.
At the end of this workshop, participants should be able to
- Define workplace harassment.
- Understand bullies and how to avoid hiring them.
- Create a risk assessment and understand how to handle violence.
- Recognize social and business responsibility.
- Develop relevant policies and procedures.
- Learn how to investigate complaints.
- What Is Workplace Harassment?
- How to identify them
- Legal and Psychological Costs to Your Business
- Identifying the Bully
- Abusive Workplace Behaviours
- Bullying and Personality Disorders
- How to Handle Workplace Violence
- Types of Behaviour
- Target the Behaviour, Not the Person
- Implement an Action Plan
- Risk Assessment (I)
- Understanding Anger and Aggression
- Defusing and De-escalating Strategies
- Communication Skills
- Tactical Options
- Role Play
- Risk Assessment (II)
- Identifying the Hazard
- Assessing the Risk
- Controlling the Risk
- Case Study
- Being the Victim
- What is Not Considered Bullying?
- Checklist for Employers
- 4 Steps to Addressing All Employees
- Code of Ethics
- Policy and Procedures
- Interview Process
- Identify a Bully in the Interview Process
- Warning Signs
- Case Study
- Investigation Process
- Advising Your Supervisor
- Lodging the Complaint
- The Investigation
- The Findings
- Developing a Workplace Harassment Policy
- Scope and Philosophy
- Informal Complaint Process
- Formal Investigation Process
- Group Discussion