In today’s highly competitive market, it is imperative to discover how to make every client connection a positive one, a skill that’s especially crucial during an economic downturn.
Mayakorp's customer service training demonstrates practical ways you can hold on to your valuable customer base and win repeat business. This customer service training also shows you how to measure your organization’s ability to meet and exceed customer expectations.
• Understanding the customer service experience.
• Looking through the customer's “eyes”.
• Essential customer service skills
• Dazzling the difficult customer
• Overcoming challenging situations and establishing winning attitudes
• Building service stars and service teams
• Creating a powerful corporate culture and improving customer loyalty.