The course introduces emotional intelligence and demonstrates its application in a broad range of people management and personal development situations; it enables managers to “tune in” to their own feelings and those of others. Delegates can use the information gained to assist in guiding their behaviour and thinking. By responding better to colleagues and team members through increased awareness, change can be managed more positively and so peak performance can be achieved by shaping the emotional climate of the business.
Course level: Intermediate
Who should attend?
This course has been designed for officers, managers and team leaders who want to improve their people management performance and personal effectiveness.
||Nov 21 - 23 Nov, 2017
Organisations sponsoring above two staff will get 10% discount