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Quality Improvement Process and Management

By: Impact Training and Management Consulting Limited  

Lagos State, Nigeria

07 - 09 Dec, 2016  3 days

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NGN 98,500

Quality management remains the most effective approach to achieving corporate excellence. For organisations that are built to last, the principle of continuous improvement in work processes is seen in their operations and also in staff attitudes.

This programme comprehensively deals with quality, its concepts, delivery and improvement processes as well as management responsibilities.

Learning Objectives

Participants will learn the following:

  • Define work processes and outputs
  • Learn analytical approach to continuous improvement
  • Know processes certification criteria
  • Work with others to achieve synergy
  • Meet and exceed customer expectations

Course Contents

  • Quality management overview
  • Quality delivery process
  • Standards and measurement
  • Identifying processes for improvement
    • Cost of quality approach
    • Char ting work process flow
    • Use of relationship maps
  • Redesigning work processes
  • Cross functional process management building collaboration
  • Continuous improvement tools
  • Installing a ‘new’ processes
  • ISO process certification criteria
  • Change management

Who Should Attend

Officers and managers responsible for improving work output

10, Obokun Street, Off Coker Road, Ilupeju, Lagos. Nigeria Dec 07 - 09 Dec, 2016
NGN 98,500.00
(Convert Currency)

08023060462

Discounts off regular fees for open programmes: 3-5 nomination - 5% Programme also available as in-plant. Fee: Negotiable Available as Open Programme and In-plant
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