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Problem Solving and Decision Making Techniques

By: Tom Associates  

Lagos State, Nigeria

22 - 24 Feb, 2017  3 days

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NGN 115,500

This programme delivers Problem Solving Techniques, one of the unique competencies all managers, whether budding or experienced, must possess.

The ability of a manager to solve problems will be reflected in:

  • Gathering information
  • Marshaling relevant resources
  • Weighing options
  • Assessing risks
  • Taking decisive action.

What the Participants will learn

  • Definitions and data collection for various workplace problems
  • Root Cause analysis
  • Crisis investigation, recovery and prevention procedures
  • Process for documenting solutions and decisions
  • Character and techniques needed for making value-laden decisions.

Course Contents

Day One

  • Three things people do when faced with problems
  • Generic skills necessary for solving  problems
  • Personality types and problem solving
  • Defining a problem
  • Listing possible solutions
  • Evaluating options
  • The Tools of Root Cause Analysis
  • Generating Ideas:
  • Need for a repertoire of strategies
  • Choosing what to do
  • Changing nature of problem through simplification
  • Communicating the problem to another party
  • Individual differences in approaching problems
  • Use of meaningful information and business knowledge
  • Setting limits to the problem
  • Focusing on desired goals to maintain all through the process
  • Taking action

Day Two

  • Creativity-thinking out of the box
  • Be flexible
  • Be firm
  • Be fast
  • Individuals problem-solving approaches
  • Differences between best and worst problem solvers
  • Innovative problem solvers mind journey
  • Demonstrating decision making willpower
  • Critical thinking
  • De Bono’s six thinking hats
  • Thinking “out of the box”

Day Three

  • Handling Modern Day Business Problems:
  • Business goals/objectives
  • Business strategy and leadership
  • Business environment/competition
  • Human capital management
  • Organizational culture and way of working
  • Change management
  • Technology
  • Risk management
  • Financial management
  • Information management
  • Supply chain management
  • Inter-site transfers and new production introduction
  • Quality management
  • Key ingredients for Problem solving:
  • Team Approach
  • Process focus
  • Measurement (is critical)
  • Scientific Approach
  • Developing procedure to pick early warnings of problems
  • Contingency to lessen the effects of problems
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Feb 22 - 24 Feb, 2017
NGN 115,500.00(including VAT)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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