Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

How to Create Positive Customer Experience: Service as an Art and a Science

By: Tom Associates  

Lagos State, Nigeria

21 - 22 Sep, 2017  2 day

Follow Event

  

NGN 94,500

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.          

Course Contents

Day One

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
  • Responsiveness and Time management
  • Interpersonal Communications
  • Team spirit
  • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
  • Personal initiatives
  • How Your Behavioral Styles Show Through
  • Reading and Understanding Others’ Behavioral Styles.

Day Two

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.
  • Emotional Intelligence in Service
  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity
  • Recover Dissatisfied Customers
  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Sep 21 - 22 Sep, 2017

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 94,500.00(including VAT)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Managing the Sales Team for Result Course Managing the Sales Team for Result Course

3 days, 07 - 09 Nov, 2018 

2018-11-07 12:11:00
Lagos State, Nigeria

Tom Associates

This is a programme for managers who are advancing beyond selling to managing sales. It is to raise the proficiency levels of managers who supervise your sales people. It treats the important topics ...

Competencies in Service Strategy Course Competencies in Service Strategy Course

4 days, 11 - 14 Sep, 2018 

2018-09-11 12:09:00
Lagos State, Nigeria

Tom Associates

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

Bank Treasury Management Training Bank Treasury Management Training

4 days, 27 - 30 Nov, 2018 

2018-11-27 12:11:00
Lagos State, Nigeria

Tom Associates

 Bank Treasury Management Training participants will be equipped with knowledge and skills in the following areas: Government policies on funding, monetary and fiscal policies Deposits ...

Management of Non-Current Assets: Fixed Assets Management Course Management of Non-Current Assets: Fixed Assets Management Course

3 days, 08 - 10 Aug, 2018 

2018-08-08 12:08:00
Lagos State, Nigeria

Tom Associates

This Management of Non-Current Assets: Fixed Assets Management training course will discuss the following: To expose the participants to the Techniques of Assets Maintenance Management. To enable ...